How can I find an envelope in my account using the envelope ID?
Learn how to search for and locate the Docusign envelope in your eSignature account using the envelope ID.
How do I send a Docusign document?
Read this article to learn how to send a Docusign document for eSignature.
Docusign Rooms Video Guides
Transform every step of a complex deal into a simple digital process with Docusign Rooms.
Change your Docusign plan
Learn how to upgrade or downgrade your Docusign account subscription, or to cancel or close your account.
Downgrade or close your Docusign account
Read this article to learn more about whether you should close or cancel your Docusign account, downgrade your account, or simply manage your Docusign account sub...
How do I sign a Docusign document?
Learn how to sign a Docusign document after receiving an email requesting your signature.
Access Docusign documents that you already signed | eSignature
To view, download, or print documents you've signed, read this article.
FAQ: Docusign signing
Answers to common questions from first-time signers.
How do I reset my Docusign password?
Read this article if you need to reset or update your Docusign account password.
How do I update my email address in my Docusign account?
If you've recently changed your email address, you can update it in your account easily. Follow these steps to learn how.
Locate your Docusign account activation email
Read this article if you did not receive your account activation email from Docusign.
Update your payment information
Docusign has a few payment options available: Credit Card, Paypal and Direct Debit. Note:You must have account administrator privileges to update the billing info...
Why are documents not attached to the Completed email notification?
Document attachments are defined by the account administrator on the sender's account.
Use a Security Code to access Docusign documents
Access documents with the 33-digit security code provided.
Check Docusign envelope history | eSignature
Read this article to learn how to check an envelope's history.
Does my Docusign subscription plan automatically renew?
To provide uninterrupted service, your monthly or annual Docusign subscription renews automatically on your billing anniversary date.
How do I create a template in Docusign?
Streamline your workflow by creating a template.
Sign and Return a Document with the Docusign Mobile App for iOS (iPad, iPhone, iPod Touch)
Learn how to sign and return a document from your iPad, iPhone, or iPod Touch, follow these steps.
Send a Document for Signature with the Docusign Mobile App for iOS (iPad, iPhone, iPod Touch)
Follow these steps to send a document for signature with the Docusign Mobile App for iOS.
Sign and Return a Document with the Docusign Mobile App for Android
Follow these steps to learn how to sign and return a document using the Docusign Mobile App for Android devices.
Send a Document Out for Signature with the Docusign Mobile App for Android
Learn how to send a document for signature from an Android device.
Troubleshoot common signing issues
Read this article to learn how to resolve several common issues a signer can run into while signing a Docusign envelope.
What happens to a user's data once the user is closed?
When closing a user, it will affect access to certain user data. Learn more about: Sharing Envelope, Templates, Custom Fields and Reporting
Find your latest billing and invoice information
As a Docusign administrator, you can access, view, or download invoices in your Docusign account.
How do I send a PDF with form fields?
Read this article to learn how to send a PDF with form fields.
Control Docusign recipient email notifications
Read this article to learn how to control recipient email notifications.
Account suspension FAQ
Read this article to learn why your account is suspended, and then resolve the issue. The most common reason is that your renewal period has come up, and your cre...
Cancel your subscription or close your Docusign account
Follow these steps to learn how to close or cancel (downgrade to free) or close your Docusign account as a Docusign administrator. If you want to close your accou...
What happens if I exceed the envelope allowance on my Docusign eSignature plan?
When you subscribe to a Docusign plan, the plan has a set number of envelopes. The envelope limit depends on your selected Docusign plan. If you send more than th...
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