How do I update my email address in my DocuSign account?
Has your email address changed? Do you need to update it? If you've recently changed your email address or made a mistake when registering your account initially, you can update it yourself, if you still have access to the old email address:
Possible cause(s) for email change issues
- Email address change does not go through
- Sent documents not appearing in your account
- I no longer have access to my old email address
- I no longer have access to old email and no other account administrators
When changing your email address, take care to follow the steps carefully. If the change does not seem to go through, it's most likely because you were still logged into your DocuSign account when you confirmed the email address change. You must log out of your DocuSign account before you confirm the address change in the email change notification.
Changing your email address does not modify any documents currently in your account. You can still access all documents that were previously sent and received at the old email address. Notifications for new documents which you send, are sent to the new email address.
In order to receive new documents at your new email address that are sent from other senders, be sure to instruct them to use your new email address. If they send documents to your old email address, provided you have access to the email account, you can still view and sign them. But since your account now uses a new email address, those documents will not appear in your account.
For security purposes your old email must be used to verify your identity.
- If possible, request to temporarily regain access to old email
- Contact your DocuSign Administrator - How can an administrator change a user's email address?
For security purposes, additional identity verification is needed. You will need to contact DocuSign Support for security review.