How do I downgrade or close my account?

You would like to downgrade or close your account. Have you considered all of the options available to you? DocuSign has a variety of plans to choose from to fit your needs.

Important!
When you sign up for a DocuSign plan, you must agree to the Terms and Conditions for Use of DocuSign Service Plans. This agreement contains important information about fees and payment terms, return of balances, and account terms and terminations. We can only process cancellations and refunds according to the terms specified there.

  • Certain DocuSign account plans allow you to change your plan from directly within your account.
  • We can also help you with transferring to a new plan or processing a refund (on eligible plans).

Should I downgrade or close my account?

We generally recommend to at the very least downgrade your account to a free plan. This will enable you to retain access to your existing completed documents, however it will limit your ability to send future documents.
Note:Free accounts can only have a single user.

As an alternative we offer the option to downgrade your plan to a lower paid plan. To downgrade to another paid plan, please contact customer support.

If you decide to close your account, we recommend that you download all of your documents, as they will not be accessible after cancellation/closure.
 

Change toFeatures no longer accessibleFeatures retained
FreeTemplates, Reports, Custom Fields, Multiple Users, SendingEnvelope History (both sent and signed), Saved Signatures
PaidWe offer a variety of plans to suit your needsWe offer a variety of plans to suit your needs
ClosedAccess to envelope history, Saved signatures, Ability to download completed documents from within DocuSignNone

Account Closure Requirements

  • You must be a DocuSign Account Administrator.
  • Certain DocuSign account plans allow you to change your plan from directly within your account. If you do not see the option to Change Plan under Admin | Plan and Billing, you may need to contact your administrator, account manager or submit a support case.
  • Note: If you have purchased your DocuSign account subscription through iTunes or Google Play please follow the steps outlined in the corresponding article below:

Account Downgrade / Closure Steps

Locate your DocuSign role below, for proper steps to account closure.
Note:To downgrade to another paid plan, please contact customer support.

Individual Account – Administrator – with the option to "Change Plan" under Admin | Plan and Billing:

  1. Visit https://app.docusign.com/auth.
  2. Log in as an Administrator.
  3. Select the Admin tab from the top menu.
  4. Navigate to Plan and Billing and click on the Change Plan link.
  5. To close your account, scroll down to section Close Account and click on close your account. As an alternative to closing your account, you can downgrade your account to free by clicking on Downgrade to Free.
  6. Follow the remaining prompts.

Note: When cancelling or downgrading a pre-paid subscription, your account will be changed at the end of the subscription term. No further action is required.

Individual Account – Administrator – without the option to "Change Plan" under Admin | Plan and Billing:

Submit a support case with your request for processing account closures, plan changes, and refunds. 
The following information will be required in order to process your request:

  • DocuSign Account number 
  • Account administrators email address
  • Last 4 digits of the credit card number
  • Contact phone number

Individual Account - User:

Contact your DocuSign Account Administrator to close your membership.

Enterprise Account - User:

Contact your DocuSign Account Administrator to close your membership.

Enterprise Account - Administrator:

Contact your DocuSign Account Manager.

  • If you opt for Close Account choose either of the following:
    • MOVE TO FREE: Keep access to your documents and unlimited signing.
    • CLOSE ACCOUNT: Closing your account removes all access to your documents. You will lose access to:
      • All documents waiting for others to sign
      • All completed documents
      • All draft documents
      • All templates
      • Your custom signature
     

    Want to learn more?