How do I change my DocuSign plan?
- Steps to change plan
- How do I buy a plan for more than one user?
- How do I add features to my account?
- How do I link my individual account to my enterprise account?
- How do I downgrade or close my account?
- How do I update my payment information?
Certain DocuSign account plans allow you to change your plan directly from within your DocuSign account.
You must be a DocuSign Account Administrator to make changes to your plan.
- If you do not see the option to change plan, you may need to contact your
- DocuSign Account Administrator
- DocuSign Account Manager
- If you do not see the plan type that you are looking for, DocuSign has a variety of plans to choose from to fit your needs.
Note: If you have purchased your DocuSign account subscription through iTunes or Google Play please follow the steps outlined in the corresponding article below:
- Log in as a DocuSign Account Administrator.
- Select Settings from the top menu. If Settings is not available, click My Preferences from your profile dropdown.
- Under Account, click Plan and Billing.
- Once under Plan and Billing, click on Change Plan.
- Choose whether to pay monthly or annually and confirm your preferred choice of plan via click on Select Plan.
- Follow the remaining prompts.
- For additional details, see the Plan and Billing Information Guide.
To downgrade to another paid plan, please contact customer support.
If you need multiple users:
- If you have previously purchased a single-user plan online, you can add users in the product at an additional cost per user after you activate your account.
- DocuSign has a variety of plans to choose from to fit your needs.
- Please contact our sales team.
You must be an DocuSign Account Administrator to access and change account feature settings.
DocuSign has a variety of plans and features to choose from to fit your needs.
If you do not see the feature that you are looking for:
- Individual - Administrator
- Individual - User: Contact your DocuSign Account Administrator to request the feature.
- Enterprise - User: Contact your DocuSign Account Administrator to request the feature.
- Enterprise - Administrator: Contact your Account Manager.
Alternatively we can assist you with downgrading to a different paid plan, so that you can retain the ability to send future documents. Please contact customer support for assistance with downgrading to a different paid plan.
If you close your account, we recommend that you download all of your documents, as they will not be accessible after cancellation/closure.