How do I update my credit card information?

If you are unable to send envelopes or otherwise use the DocuSign Web Application, your account might have been suspended. DocuSign suspends your account if the credit card used for the account has expired or was declined.
Note: You must have account administrator privileges to update the billing information for your account.

To release your account, update your credit card information and make any payments that are due.

To update your credit card information, follow these steps:

  1. From the DocuSign Web Application, click your profile image at the top, then click Go to Admin.
    Note: If Go to Admin is not available, click My Preferences.
  2. In the navigation panel on the left side, under Account, click Billing and Usage.
  3. Click Edit Billing.
  4. Adjust the desired information, then click UPDATE.

    Note: Verify that the billing address matches the address that your bank or card issuer has on file.

If you experience issues at any point in this process, please contact your Account Manager for assistance. If you do not know who your Account Manager is, please log in to the DocuSign Support Center using your DocuSign credentials and submit a Support Case.