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eSignature, Rooms, CLM, and Protect & Sign

Password Issues

Options for resetting and changing your DocuSign password

I forgot my password

If you set a security question, DocuSign can use it to confirm your identity and help you reset your password.

Visit https://account.docusign.com
Enter your email address, Click "Continue".
Click "Forgot Password".

For more detailed instructions, read

How do I reset my password?

I want to change my password

If you need to change your current password, follow the steps below:

Go to https://account.docusign.com/me and login with your current password.
Click on Privacy & Security. You'll be asked to confirm your current password again.
If asked to verify, follow the instructions from the verification prompt.
Click on Password, enter your new password twice, set your Password question and answer and click on Save.

For more detailed steps read

Change your password.

More Support Options

Help with login issues and special cases

I can't reset my password or don't have an account

Use this form if you are unable to access your DocuSign account or don't have an account. You can also call us for help.

First Name

Last Name

Email Address

Summary

Phone Number

Additional Details

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I can't reset my password or don't have an account - CLM.CM only

Use this form if you are unable to access your CLM.CM account or need to request Support Center credentials for CLM.CM.

First Name

Last Name

Phone Number

CLM.CM Account Number

Summary

Additional Details

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I can't reset my password or don't have an account - Insight & Analyzer (Seal) only

Use this form if you are unable to reset your Support Center password or need to request Support Center credentials for Insight & Analyzer (Seal).

First Name

Last Name

Email Address

Summary

Phone Number

Additional Details

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Signature and HSM Appliances

Use this form to submit a support case for the on-premises hardware DSA and HSM Appliance products.

First Name

Last Name

Email Address

Phone Number

Summary

Additional Details

Product Name

Application Used

Serial Number

Server Version

Client Operating System

Related Module

Client Version

Error Message

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Subject Access Request

Subject to certain exceptions under applicable law, you have the right to know, access or delete any personal data that DocuSign, Inc. hold about you.

If you would like to enact any of your rights, please email subjectaccessrequest@docusign.com and include the following information:

First name
Last name
Email address
Summary of your request and any additional details

More detailed information about Subject Access Requests can be found

here.