I am having trouble logging into my Docusign account
Read this article to learn how to resolve login issues caused by a security lockout, password reset, browser stored passwords, SSO, or multiple accounts.
Docusign Rooms Video Guides
Transform every step of a complex deal into a simple digital process with Docusign Rooms.
FAQ: How do I make changes to my Docusign plan?
Learn how to upgrade or downgrade your Docusign account subscription, manage it before auto-renewal, or to cancel or close your account.
Downgrade or close your Docusign account
Read this article to learn more about whether you should close or cancel your Docusign account, downgrade your account, or simply manage your Docusign account sub...
How do I sign a Docusign document?
Learn how to sign a Docusign document after receiving an email requesting your signature.
FAQ: Correcting Envelopes in Docusign
Envelope Correction FAQs
FAQ: Docusign signing
Answers to common questions like how to correct an envelope, how to contact a sender, and how to download documents.
How do I reset my Docusign password?
Read this article if you need to reset or update your Docusign account password.
How do I update my email address in my Docusign account?
If you've recently changed your email address, you can update it in your account easily. Follow these steps to learn how.
Update your payment information
Docusign has a few payment options available: Credit Card, Paypal and Direct Debit. Note:You must have account administrator privileges to update the billing info...
How do I include a time stamp along with the date signed on document?
This article explains how to include a time stamp with the date signed on the document.
Does my Docusign subscription plan automatically renew?
To provide uninterrupted service, your monthly or annual Docusign subscription renews automatically on your billing anniversary date.
Docusign Refund Policy
Read the Docusign Refund Policy to learn more about upgrading, downgrading, closing, and cancelling a Docusign account, and how to request a refund. If you downgr...
Where do I find my Docusign account number?
Read this article to learn how to locate your Docusign account number.
Troubleshoot common signing issues
Read this article to learn how to resolve several common issues a signer can run into while signing a Docusign envelope.
eSignature: Manage permission profiles
Learn about managing permission profiles as a Docusign account administrator.
Find your latest billing and invoice information
As a Docusign administrator, you can access, view, or download invoices in your Docusign account.
Why am I not getting Docusign email notifications?
Occasionally, Docusign email notifications may be blocked by either your email server, firewall, email provider, or email client.
Blank white page when attempting to log into Docusign
Follow these steps if you see a blank white page when attempting to sign.
Docusign Account activation steps and FAQ
Read this article to learn how to activate your Docusign account and learn answers frequently asked questions (FAQ) about account activation, navigation, and admi...
Configure Gen Templates with Automatic Anchor Tags for linked Envelope Templates
Utilize Automatic anchor text on DocuSign Gen documents, when a Gen Template is linked to a DocuSign Envelope Template. This will allow fields to be placed on doc...
Sending and Signing with eHanko
Read this article to learn more about signing and sending with Docusign eHanko.
Manage or cancel your Docusign plan (iPad, iPhone)
Learn how to upgrade, downgrade, or cancel your Docusign plan from the Docusign mobile app for iOS.
How do I send an envelope with the Docusign for Google Worksapce add-on?
How to send a document for signature using Docusign for Google Workspace
How do I add or update an administrator to my Docusign account?
Adding administrators to your account is like adding any user, except that they will be given the administrator permission profile. Read this article to learn how...
Why are signatures showing with no frame?
The signature may show without a frame if the envelope is sent through a mobile app or if the sender's account configuration is set to remove the chrome (Docusign...
Add a watermark to in-process envelopes sent from my Docusign account
The Watermark feature is designed to ensure that in-process transactions cannot be printed and signed on paper and that any saved or printed in-process documents ...
Locate an envelope access code to sign
Does your document require an access code? Read this article to learn how to find it.
Why does my signer get the error "Envelope Not Accessible" when they try to open an envelope?
If recipients try to view an envelope while you are correcting it, they will see a message stating that it is not accessible, and that it is being corrected by th...
Payments: Envelope won’t load for Signer
Learn how to identify and troubleshoot issues where a Docusign envelope with a Payments field does not load for the signer.
More