Why are signatures showing with no frame?


Some completed envelopes contain a signature with no frame.
No Chrome
Sample signature and initials without the frame
With Chrome
Sample signature and initials with the frame



Cause 1

Sending account has Signature Adoption Configuration set up to not include a frame on Signature This option is used to set the signing options for the account. 

Solution 1

Contact the sender, and share the following configuration options, Signature Adoption Configuration.

Cause 2

Document was sent via the DocuSign Mobile app and sending account has the framed signature option enabled.

Solution 2

DocuSign is actively investigating a fix for this issue.