Why are signatures showing with no frame?

Issue

Some completed envelopes contain a signature with no frame.



Sample signature and initials without the frame


Sample signature and initials with the frame

Cause 1

Sending account has Signature Adoption Configuration set up to not include a frame on Signature. This option is used to set the signing options for the account.

Solution 1

If the envelope was sent from your account: please check the Signature Adoption Configuration options to confirm the "Add DocuSign frame" option is selected.
If the envelope was sent from someone else's account: please contact the sender and share the following configuration options Signature Adoption Configuration

Cause 2

Document was sent via the DocuSign Mobile app.

Solution 2

This is expected behavior. Envelopes sent using some version of the DocuSign Mobile apps will not include a frame around your signature.

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