Why are signatures showing with no frame?

Issue

Some completed envelopes contain a signature with no frame.

If signing is performed via a Mobile app, there is no chrome (DocuSign frame) around the signature.

**DocuSign Frame - Signature**

Sample signature and initials without the frame


Sample signature and initials with the frame

Note: DocuSign Admin | Signing Settings for the DocuSign Signature frame do not apply to signatures applied in a Mobile app.

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