Why are signatures showing with no frame?

Issue

Some completed envelopes contain a signature with no frame.
 
No Chrome
Sample signature and initials without the frame
 
With Chrome
Sample signature and initials with the frame

 

 

Cause 1

Sending account has Signature Adoption Configuration set up to not include a frame on Signature. This option is used to set the signing options for the account. 

Solution 1

Cause 2

Document was sent via the DocuSign Mobile app.

Solution 2

This is expected behavior. Envelopes sent using some version of the DocuSign Mobile apps will not include a frame around your signature.