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Why are signatures showing with no frame?
Issue
Some completed envelopes contain a signature with no frame.Sample signature and initials without the frame |
Sample signature and initials with the frame |
Cause 1
Sending account has the Signing Settings set up to not include a frame on Signature. This option is used to set the signing options for the account.ÂSolution 1
- If the envelope was sent from your account: please check the Signing Settings options to confirm the "Add DocuSign frame" option is selected.
- If the envelope was sent from someone else's account: please contact the sender and share the following configuration options Signing Settings. Â