Why are signatures showing with no frame?
IssueSome completed envelopes contain a signature with no frame.
|Sample signature and initials without the frame|
|Sample signature and initials with the frame|
Cause 1Sending account has the Signing Settings set up to not include a frame on Signature. This option is used to set the signing options for the account.
- If the envelope was sent from your account: please check the Signing Settings options to confirm the "Add DocuSign frame" option is selected.
- If the envelope was sent from someone else's account: please contact the sender and share the following configuration options Signing Settings.