How can I find an envelope in my account using the envelope ID?
Learn how to search for and locate the Docusign envelope in your eSignature account using the envelope ID.
I am having trouble logging into my Docusign account
Read this article to learn how to resolve login issues caused by a security lockout, password reset, browser stored passwords, SSO, or multiple accounts.
FAQ: How do I make changes to my Docusign plan?
Learn how to upgrade or downgrade your Docusign account subscription, manage it before auto-renewal, or to cancel or close your account.
Downgrade or close your Docusign account
Read this article to learn more about whether you should close or cancel your Docusign account, downgrade your account, or simply manage your Docusign account sub...
Billing FAQ: Docusign eSignature
Answers to commonly-asked Docusign account billing questions such as how to request an invoice, how to change credit card information, or how to change the billin...
How do I sign a Docusign document?
Learn how to sign a Docusign document after receiving an email requesting your signature.
FAQ: Correcting Envelopes in Docusign
Envelope Correction FAQs
FAQ: Docusign signing
Answers to common questions like how to correct an envelope, how to contact a sender, and how to download documents.
How do I reset my Docusign password?
Read this article if you need to reset or update your Docusign account password.
How do I update my email address in my Docusign account?
If you've recently changed your email address, you can update it in your account easily. Follow these steps to learn how.
Update your payment information
Docusign has a few payment options available: Credit Card, Paypal and Direct Debit. Note:You must have account administrator privileges to update the billing info...
Why are documents not attached to the Completed email notification?
Document attachments are defined by the account administrator on the sender's account.
Does my Docusign subscription plan automatically renew?
To provide uninterrupted service, your monthly or annual Docusign subscription renews automatically on your billing anniversary date.
Docusign Refund Policy
Read the Docusign Refund Policy to learn more about upgrading, downgrading, closing, and cancelling a Docusign account, and how to request a refund. If you downgr...
Where do I find my Docusign account number?
Read this article to learn how to locate your Docusign account number.
Send a Document Out for Signature with the Docusign Mobile App for Android
Learn how to send a document for signature from an Android device.
Supported Languages in the Docusign Mobile App for iOS (iPad, iPhone, iPod Touch)
The Docusign mobile app for iOS (iPad, iPhone, iPod Touch) currently supports the following languages: English French German Italian Dutch Japanese Korea...
Troubleshoot common signing issues
Read this article to learn how to resolve several common issues a signer can run into while signing a Docusign envelope.
Electronic and digital signatures
Read this article to learn about electronic signatures and digital signatures at Docusign.
eSignature: Manage permission profiles
Learn about managing permission profiles as a Docusign account administrator.
Find your latest billing and invoice information
As a Docusign administrator, you can access, view, or download invoices in your Docusign account.
How do I send a PDF with form fields?
Read this article to learn how to send a PDF with form fields.
Server Error | “Server Request Error: Could not load settings”
Use this article to troubleshoot the error message "Server Request Error: Could not load settings".
Personal Account Eviction: How do I deal with unwanted accounts on my claimed domain?
Learn what to do about undesired personal Docusign accounts that are already present in your claimed domain.
How long does Docusign store my documents?
Read this article to learn how long Docusign stores your documents and envelopes.
Why do download icons not show when downloading files from Docusign in Google Chrome?
This article contains a solution for Chrome browsers on how to disable auto-opening downloaded files
Why am I not getting Docusign email notifications?
Occasionally, Docusign email notifications may be blocked by either your email server, firewall, email provider, or email client.
Troubleshoot Document Conversion
This document describes issues and resolutions reported in the Docusign eSignature 25.1.02.00 released in May 2025.
Blank white page when attempting to log into Docusign
Follow these steps if you see a blank white page when attempting to sign.
Docusign Account activation steps and FAQ
Read this article to learn how to activate your Docusign account and learn answers frequently asked questions (FAQ) about account activation, navigation, and admi...
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