DocuSign Billing FAQ

For questions about managing payments, changing your payment method, changing payment currency, updating your payment information, and troubleshooting issues.

DocuSign accepts a variety of payment options. For our web plans, we currently accept credit, debit, and prepaid cards issued by the following networks:

• American Express
• MasterCard
• Visa
• PayPal
• SEPA Direct Debit: This is only available to countries using the EUR currency under SEPA network
• BACS Direct Debit: This is only available in the United Kingdom using GBP
• BECS Direct Debit: This is only available in Australia using AUD. Note: This method is currently unavailable in New Zealand.

DocuSign currently accepts payments in USD, CAD, GBP, EUR, and AUD for web subscriptions.

Billing Details

• Where is my latest billing and invoice information?
• How do I update my billing address?
• How do I update my credit card information?

Plan Changes

• How do I upgrade or change my DocuSign plan?
  • Upgrading your DocuSign subscription through iTunes (iPad, iPhone, iPod Touch)
  • Upgrading your DocuSign subscription through Google Play
• How do I downgrade my account to free or close?
• What happens to my envelopes if I change plans?
• Does my DocuSign subscription plan automatically renew?
• What is DocuSign's Refund Policy
• What happens if I exceed the envelope limit on my account?

Billing Issues

• Why is my credit card charge denied?
• Account Suspension FAQs

Learn More

• Admin Billing and Usage Information - DocuSign eSignature Admin Guide
• Video: Billing and Usage Data
• Terms and Conditions
• DocuSign General Pricing Plans