Email and Passwords
I am having trouble logging into my Docusign account
Read this article to learn how to resolve login issues caused by a security lockout, password reset, browser stored passwords, SSO, or multiple accounts.
Video: eSignature: How to reset your password
How do I reset my Docusign password?
Read this article if you need to reset or update your Docusign account password.
How do I update my email address in my Docusign account?
If you've recently changed your email address, you can update it in your account easily. Follow these steps to learn how.
Locate your Docusign account activation email
Read this article if you did not receive your account activation email from Docusign.
How do I update users email addresses on an SSO enabled account?
SSO: What needs to be uploaded into the IdP?
To view the technical details of each certificate including but not limited to: Issue date, Expiry date, CN, Issuer, Thumbprint, Signature Algorithm, chaining and...
Email link expiration FAQ
Read this article to learn the answers to frequently asked questions about Docusign email link expiration.
Troubleshoot cached Docusign account login credentials in Safari
Read this article to learn how to troubleshoot cached login credentials in Safari so you can log into your Docusign account from an Apple device.
Troubleshoot cached Docusign account login credentials in Google Chrome
Read this article to learn how to troubleshoot cached Docusign account login credentials in Google Chrome.
Open a case in the Docusign Support Center
Read this article to learn how to open a Docusign Support case in your language.
Blank white page when attempting to log into Docusign
Follow these steps if you see a blank white page when attempting to sign.
Change your Email Address in the Docusign Mobile App for iOS (iPad, iPhone, iPod Touch)
Follow these steps to learn how to change your email address in the Docusign Mobile App for iOS.
Troubleshooting and Help
Troubleshooting and help for the most common issues Docusign customers encounter with eSignature, administration, account and billing, and more. Read the helpful ...
Unable to add user to Docusign account: Invalid forgotten password challenge
Read this article if you are unable to add a user to a Docusign account because of an invalid forgotten password challenge.
Video: How to troubleshoot Docusign account login issues
Locate a Docusign email verification code
If your password has expired or you are trying to reset it via Forgot Password, Docusign needs to send you an email including a one time verification code before ...
Manage Docusign email notification preferences
Follow these steps to learn how to manage your email notifications while logged into your Docusign Account.
Authentication Error: Login information provided does not match the account for this envelope
Read this article to learn what to do if you see an authentication error while logging into your Docusign account that says, "The login information provided does ...
How can an administrator change a user's email address?
Read this article to learn how to change a user's email address (and more) as a Docusign Administrator.
What happens when my Docusign account password expires?
Read this article to learn what happens when your Docusign account password expires.
Docusign CLM Admin: Users cannot reset passwords
Read this article to learn common scenarios and settings to help an administrator resolve Docusign CLM login and password reset/update issues.
SSO login error: "The email address provided is not registered to your organization"
Read this article to learn what to do if you see the error, "The email address provided is not registered to your organization" while logging into your Docusign a...
How many login attempts do I have before I am locked out of my Docusign account?
If you enter incorrect login information six times in a short time frame, your Docusign account will prevent you from access for a short period.
Error Invalid XML Request at Docusign Login
Error when trying to log in to Docusign.
FAQs on Physical Security Keys and Biometrics for Two-Step Verification
Improved login experience and Passkey support
We are excited to announce the latest upgrade to Docusign, which includes an improved login experience with exciting visual components. Additionally, we are intro...
Why am I being prompted to select a user when logging into my DocuSign account?
If you have multiple DocuSign accounts you may be prompted to select the username of the account you are trying to access.
Troubleshooting cached login credentials in Microsoft Edge
Read this article to learn how to troubleshoot cached DocuSign account login credentials in Microsoft Edge.
Troubleshoot cached DocuSign account login credentials in Mozilla Firefox
Read this article to learn how to troubleshoot cached DocuSign account login credentials in Mozilla Firefox.
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