How can an administrator change a user's email address?

Only users can change their own email address on an existing DocuSign membership unless Single Sign On (SSO) is enabled.


Users can update their email address if they have access to both the old and new email addresses :


If an Administrator would prefer more complete control over user email updates, we recommend implementing Single Sign On (SSO). Please reach out to your Account Manager to discuss enabling SSO.


If a user is unable to change their email and SSO has not been implemented.  The following steps are recommended for Administrators.

  1. Close the existing user
  2. Create a new user
  3. Transfer envelopes