How do I Resolve Error - There was an error changing email, please try again later

Issue

While attempting to change your email address you receive an error “There was an error changing email, please try again later.” 

Possible Causes

  1. The new email address you are attempting to change to is already in use on another DocuSign account.
  2. The new email address you are attempting to change to is on a managed domain that has “Prevent unmanaged signups” enabled.

Solution 1

DocuSign only allows each email address to be associated with a single active user. You will need to close any alternate accounts currently using the desired email address before you can change your current DocuSign account to use the new email address. You can find instructions to close your accounts currently associated with the new email in the article How do I downgrade my account to free or close?
  • If you do not want to close any of the accounts that are currently using the new email address, you will need to first change the email address for any accounts using the new email to a tertiary address before completing the email change for your current account.
  • If you are unable to login with the new email address to request your account(s) be closed, request a password reset. If you do not receive a verification code sent to the new email address for a password reset, contact Support for further assistance.

Solution 2

The domain setting “Prevent unmanaged signups” ensures that users are not able to create accounts that are not managed by the Organization. This means that email addresses on the managed domain cannot be used to sign up for a new account outside the Organization and existing accounts outsidse the Organization cannot change their email address to one using the managed domain.
 
The Organization Administrator who controls the managed domain to which you're trying to change your email will need to disable "Prevent unmanaged signups" to allow you to change your email to an address on their managed domain.

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If you do not know who the Organization Administrator for the domain is, contact your internal IT Department for further assistance.