How many login attempts do I have before I am locked out of my DocuSign account?

For all DocuSign accounts, there is a limited allowance for failed login attempts before the account is locked. If you enter several incorrect passwords, you will be locked out from logging in for a period of time. 

  • If you wait a short period of time and try again, you should be able to access your account.
  • If you need immediate assistance, you will need to contact your DocuSign eSignature administrator to request a password reset in order to bypass this lockout duration. eSignature administrators may refer to Manage Users - DocuSign eSignature Admin Guide for instructions on how to reset a user's password.