Email and Passwords
I am having trouble logging in
Learn how to resolve login issues: security lockout, password reset, browser stored passwords, SSO, multiple accounts
How do I reset my password?
Getting an Invalid email or password error. Need to change your password? Read this...
How do I update my email address in my DocuSign account?
If you've recently changed your email address, you can easily update it in your account. We will show you how.
Why didn't I receive an Account Activation Email?
If you did not receive your account activation email, check your junk folder.
Error Invalid XML Request at DocuSign Login
Error when trying to log in to DocuSign.
Link Your Transaction Rooms Company Admin Account
To continue to meet or exceed national and international security standards, DocuSign is requiring all Transaction Rooms users to create their One DocuSign Identi...
Transaction Rooms For Real Estate FAQ
Frequently asked questions about Transaction Rooms For Real Estate
Migrate Members – UNLINKED Tab
The Migrate Members wizard allows a Company Admin to link members who currently use the same email address for their DTR and corporate eSignature login credential...
Why haven't I received an email verification code?
If your password has expired or you are trying to reset it via Forgot Password, DocuSign needs to send you an email including a one time verification code before ...
Do password reset requests and user activation emails expire?
What are the time periods that Password Resets and Activation Emails expire?
Change Your Email Address - New DocuSign Experience
You can change the email address on your account from your Personal Information preferences.
Change Your Password - New DocuSign Experience
You can change your password at any time from your Personal Information preferences.
SSO Email Domain Change Error - There was an error changing email, please try again later
When users are attempting to change their emails they’re receiving an error “There was an error changing email, please try again later”.
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