Email and Passwords
I am having trouble logging into my Docusign account
Read this article to learn how to resolve login issues caused by a security lockout, password reset, browser stored passwords, SSO, or multiple accounts.
Video: eSignature: How to reset your password
How do I reset my Docusign password?
Read this article if you need to reset or update your Docusign account password.
How do I update my email address in my Docusign account?
If you've recently changed your email address, you can update it in your account easily. Follow these steps to learn how.
Locate your Docusign account activation email
Read this article if you did not receive your account activation email from Docusign.
Manage Docusign email notification preferences
Follow these steps to learn how to manage your email notifications while logged into your Docusign Account.
Open a case in the Docusign Support Center
Read this article to learn how to open a Docusign Support case in your language.
Troubleshooting and Help
Troubleshooting and help for the most common issues Docusign customers encounter with eSignature, administration, account and billing, and more. Read the helpful ...
Unable to add user to Docusign account: Invalid forgotten password challenge
Read this article if you are unable to add a user to a Docusign account because of an invalid forgotten password challenge.
SSO login error: "The email address provided is not registered to your organization"
Read this article to learn what to do if you see the error, "The email address provided is not registered to your organization" while logging into your Docusign a...
Why can't I change my email address?
The change email process doesn't seem to be working. The previous email address is still visible in the account.
FAQ: Email link expiration
Read this article to learn the answers to frequently asked questions about Docusign email link expiration.
Troubleshoot cached Docusign account login credentials in Safari
Read this article to learn how to troubleshoot cached login credentials in Safari so you can log into your Docusign account from an Apple device.
Troubleshooting cached login credentials in Microsoft Edge
Read this article to learn how to troubleshoot cached DocuSign account login credentials in Microsoft Edge.
What happens when my Docusign account password expires?
Read this article to learn what happens when your Docusign account password expires.
Error: "There was an error changing email, please try again later"
Learn what to do if you see an error while changing you DocuSign account email that says, “There was an error changing email, please try again later."
Troubleshoot cached DocuSign account login credentials in Mozilla Firefox
Read this article to learn how to troubleshoot cached DocuSign account login credentials in Mozilla Firefox.
Error: "Invalid XML Request" when logging into Docusign
Error: "Invalid XML Request" when trying to log into Docusign
How do I update users email addresses on an SSO enabled account?
SSO: What needs to be uploaded into the IdP?
To view the technical details of each certificate including but not limited to: Issue date, Expiry date, CN, Issuer, Thumbprint, Signature Algorithm, chaining and...
Troubleshoot cached Docusign account login credentials in Google Chrome
Read this article to learn how to troubleshoot cached Docusign account login credentials in Google Chrome.
Blank white page when attempting to log into Docusign
Follow these steps if you see a blank white page when attempting to sign.
Change your Email Address in the Docusign Mobile App for iOS (iPad, iPhone, iPod Touch)
Follow these steps to learn how to change your email address in the Docusign Mobile App for iOS.
Video: How to troubleshoot Docusign account login issues
Locate a Docusign email verification code
If your password has expired or you are trying to reset it via Forgot Password, Docusign needs to send you an email including a one time verification code before ...
Authentication Error: Login information provided does not match the account for this envelope
Read this article to learn what to do if you see an authentication error while logging into your Docusign account that says, "The login information provided does ...
How can an administrator change a user's email address?
Read this article to learn how to change a user's email address (and more) as a Docusign Administrator.
Docusign CLM Admin: Users cannot reset passwords
Read this article to learn common scenarios and settings to help an administrator resolve Docusign CLM login and password reset/update issues.
How many login attempts do I have before I am locked out of my Docusign account?
If you enter incorrect login information six times in a short time frame, your Docusign account will prevent you from access for a short period.
FAQs on Physical Security Keys and Biometrics for Two-Step Verification
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