How can I find an envelope in my account using the envelope ID?
Learn how to search for and locate the Docusign envelope in your eSignature account using the envelope ID.
How do I send a Docusign document?
Read this article to learn how to send a Docusign document for eSignature, including how to upload the document, add recipients, add the email subject and message...
I am having trouble logging into my Docusign account
Read this article to learn how to resolve login issues caused by a security lockout, password reset, browser stored passwords, SSO, or multiple accounts.
FAQ: How do I make changes to my Docusign plan?
Learn how to upgrade or downgrade your Docusign account subscription, manage it before auto-renewal, or to cancel or close your account.
Downgrade or close your Docusign account
Read this article to learn more about whether you should close or cancel your Docusign account, downgrade your account, or simply manage your Docusign account sub...
Billing FAQ: Docusign eSignature
Answers to commonly-asked Docusign account billing questions such as how to request an invoice, how to change credit card information, or how to change the billin...
FAQ: Correcting Envelopes in Docusign
Envelope Correction FAQs
FAQ: Docusign signing
Answers to common questions like how to correct an envelope, how to contact a sender, and how to download documents.
Update your payment information
Docusign has a few payment options available: Credit Card, Paypal and Direct Debit. Note:You must have account administrator privileges to update the billing info...
How do I include a time stamp along with the date signed on document?
This article explains how to include a time stamp with the date signed on the document.
Does my Docusign subscription plan automatically renew?
To provide uninterrupted service, your monthly or annual Docusign subscription renews automatically on your billing anniversary date.
Docusign Refund Policy
Read the Docusign Refund Policy to learn more about upgrading, downgrading, closing, and cancelling a Docusign account, and how to request a refund. If you downgr...
Send a Document Out for Signature with the Docusign Mobile App for Android
Learn how to send a document for signature from an Android device.
Troubleshoot common signing issues
Read this article to learn how to resolve several common issues a signer can run into while signing a Docusign envelope.
How do I send a PDF with form fields?
Read this article to learn how to send a PDF with form fields.
Updates to Supported Fonts in Sending and Signing
Read this article to learn more about changes to supported fonts.
Docusign Document and Envelope File Size Limitations
Docusign has envelope and document file size limitations.
What is included in each Docusign IAM plan?
Learn what is included in a Docusign IAM plan.
FAQ: Seats and Users
Read this article for answers to common questions related to Docusign seats and users.
Error "[109] Folder does not exist or you do not have access" Occurs When Attempting to Open the File in CLM Files Widget | DAL and CLM
Use this article to troubleshoot the error “[109] Folder does not exist or you do not have access” when attempting to open the file in CLM Files Widget.
Docusign Identify: ID Verification FAQ
Identify is an open platform to connect any identification method to agreements. ID Verification is a Docusign offering on Identify that automates the verificatio...
DAL error, "Please verify that you have been granted access to Docusign, your account settings are correct and that you have responded to all activation emails."
Follow these steps if you have Docusign Apps Launcher issues with user access and setup. The error states, "Please verify you have been granted access to Docusign...
Why am I getting a payment failure?
Payment failure means that in between authorizing and charging a recipient, the card/bank account may have been canceled, expired, etc.
How to Perform a Manual Publish of Connect Data in Low or High Volumes
This article explains how to publish connect data manually if it has not published for sometime and retroactive publishing is required to recover accuracy.
Open a case in the Docusign Support Center
Read this article to learn how to open a Docusign Support case in your language.
Error: Envelope or Account Activation Not Found
Explanation and troubleshooting for "Envelope or Account Activation Not Found" errors.
Docusign for Nonprofits Support Page & FAQ
Docusign for Nonprofits offers discounts on select products and license types within Docusign’s suite of agreement management products to eligible nonprofit organ...
FAQ: Docusign Developer Templates, Envelopes, and Connect
Docusign Developer FAQ about eSignature Templates, Envelopes, and Docusign Connect.
Locate a Docusign email verification code
If your password has expired or you are trying to reset it via Forgot Password, Docusign needs to send you an email including a one time verification code before ...
Docusign Group and Permission Management
In March 2025, Docusign will automatically update customers’ legacy groups to remove the group-based permissions and transition customers to profile-based permiss...
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