DocuSign Identify - ID Verification Q&A

 

What is DocuSign Identify & ID Verification?

 

Identify is an open platform to connect any identification method to agreements. ID Verification is a DocuSign offering on Identify that automates the verification of a signer’s government ID or European eID.


How to add ID Verification on an account?

For more information on how to add ID Verification to your account, contact our sales team.


What countries is this available in?

  

Driver license

Passport / National ID

SmartcardElectronic ID
Americas    
 Brazil Yes (ICP) 
 CanadaYes  
 MexicoYes (voting cards only)  
 United StatesYes (except passport cards)  
     
Asia-Pacific    
 AustraliaYes (driver license only)  
     
Europe Middle East & Africa    
 AustriaYes  
 BelgiumYesYesYes (ITSME)
 CroatiaYes  
 DenmarkYes (passport only) Yes (NemID)
 Estonia Yes 
 Finland  Yes (Finnish Trust)
 FranceYes  
 GermanyYes  
 IrelandYes  
 ItalyYes  
 Latvia Yes 
 Lithuania Yes 
 MoroccoYes (national ID only)  
 NetherlandsYes Yes (iDIN)
 NorwayYes (passport only) Yes (BankID)
 PolandYes  
 PortugalYes  
 RomaniaYes  
 SpainYes  
 SwedenYes (national ID and driver license only) Yes (BankID)
 SwitzerlandYes  
 United KingdomYes  

 

What is being verified on the ID itself?

When looking at the ID, we verify that:

  • The ID is not expired
  • The name matches the envelope as specified by the sender (see also How to improve name matching?)
  • The MRZs (machine readable zones), such as the barcode, decode to information that is consistent with the rest of the ID
  • Visual features/holograms are consistent with what that ID type should look like
  • There is no evidence of fonts tampering, letter spacing, holes or other defects in the ID
  • No calls are made to government databases, as many require dedicated privileges


What happens if an ID is not automatically recognized?

If an ID is not automatically recognized, the signer will not be able to access the envelope. Senders with relevant permissions can manually review IDs as a fallback option. After the sender reviews and accepts the ID, the signer can access and complete the envelope. Otherwise, signers cannot access the envelope and senders must change the verification requirements for this recipient.


How does name-matching work?

See How to improve name matching?


Why do I get a "Pseudonym" error when using NemID to verify my identity?

In some cases, signers get a "Pseudonym" error when using NemID to verify their identity. This error occurs because the signer did not provide their name while creating their NemID certificate. To prevent it from happening, signers must set their names through the NemID portal or by contacting the NemID support team. 


What are the common use cases for ID Verification?

  • Financial Services: Account onboarding, Lease and financing, Loans, Wire Transfers
  • Insurance: Insurance subscriptions
  • HR: Policy eDelivery, Onboarding documents
  • Legal / Lawyers: Customer enrollment, NDA, Board meeting minutes 
  • Pharma: Patient forms, Clinical trial onboarding, GxP agreements
  • Services: Statement of work, acceptance letters


Do you store the IDs?

No, we don't store IDs unless you explicitly ask ID Evidence for it. ID Evidence is a feature provided as part of DocuSign ID Verification to deliver evidence of the ID verification process. By default, it only stores information related to the status of the verification itself. Nevertheless, you can configure ID Evidence to store additional personally identifiable information, such as data extracted from the ID or even ID copies. From a GDPR (General Data Protection Regulation) perspective, you are the "data controller," and DocuSign operates as the "data processor" on your behalf.

 


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