DocuSign Identify - ID Verification Q&A

What is DocuSign Identify & ID Verification
Identify is an open platform to connect any identification method to agreements. ID Verification is a DocuSign offering on Identify that automates the verification of a signer’s government ID or European eID.

 


Best Practices

Sender

When setting up your envelopes with ID Verification, you must:
  • ensure the full name of the recipient in the envelope contains at least first name and last name. DocuSign matches the full name in the envelope with the name taken from the ID verification service
  • avoid nicknames and preferred names. Use Robert Doe instead of Bob Doe 
  • avoid inserting a middle name like Robert F. Doe, unless it is strictly required. If required, the full name in the envelope must match letter for letter the name in the ID  

 

Signer

When capturing or uploading your ID to verify your identity, you must ensure:

  • there is no glare or blur in the captured images of your ID
  • the ID takes a majority of the frame (rotation does not matter)
  • the background has a uniform color
  • the ID capture shows the entire ID document with all borders and corners


DocuSign also recommends that you:

  • capture your ID in landscape format
  • use your mobile phone instead of your webcam to take a photo of your ID. Laptop webcams are commonly low resolution compared to higher-quality phone camera

 

Admin

For more information on how to add ID Verification to your account, contact our sales team

FAQ

What countries is this available in?

     
      

    Driver license

    Passport / National ID

    SmartcardElectronic ID
    Americas    
     Brazil Yes (ICP) 
     CanadaYes  
     MexicoYes (voting card only)  
     United StatesYes  
         
    Asia-Pacific    
     AustraliaYes (driver license only)  
         
    Europe Middle East & Africa    
     BelgiumYesYesYes (ITSME)
     Denmark  Yes (NemID)
     Estonia Yes 
     Finland  Yes (Finnish Trust)
     FranceYes  
     GermanyYesYes 
     IrelandYes  
     ItalyYes  
     Latvia Yes 
     Lithuania Yes 
     NetherlandsYes Yes (iDIN)
     Norway  Yes (BankID)
     PolandYes  
     PortugalYes  
     RomaniaYes  
     SpainYes  
     Sweden  Yes (BankID)
     United KingdomYes  

    What is being verified on the ID itself?
    When looking at the ID, we verify that:

    • The ID is not expired
    • The name matches the envelope as specified by the sender (see also senders best practices)
    • The MRZs (machine readable zones), such as the barcode, decode to information that is consistent with the rest of the ID
    • Visual features/holograms are consistent with what that ID type should look like
    • There is no evidence of fonts tampering, letter spacing, holes or other defects in the ID
    • No calls are made to government databases, as many require dedicated privileges
     

    What happens if an ID is not automatically recognized?

    If an ID is not automatically recognized, the signer will not be able to access the envelope. Senders with relevant permissions can manually review IDs as a fallback option. After the sender reviews and accepts the ID, the signer can access and complete the envelope. Otherwise, signers cannot access the envelope and senders must change the verification requirements for this recipient.

    How does name-matching work?

    The name of the recipient that the sender specifies in the envelope is the information we look in the ID. For that reason, we recommend you follow our best practices to improve name matching success.
    By default, DocuSign enables transliteration, diacritics and case-insensitivity.
     

    Name matching examples
    Name in the envelopeName in the IDID verification success?
    ANDREA LOPEZAndrea LopezYes
    Francoise BenoitFrançoise BenoîtYes
    Anna SmithAnna Lisa SmithYes
    Daniel EnriqueName: Daniel, Enrique
    Surname: Garcia
    No
    John Smith Jr.John Smith JuniorNo
    John Smith Jr.John SmithNo
    Adam HarrisonAdam Harrison Jr.Yes
    Peter Stanley IPeter StanleyNo
    Kathleen O HaraKathleen O'HaraYes
    Moira OConnorMoira O'ConnorYes
    Joergen KluppJörgen KluppYes
    Jorgen KluppJörgen KluppYes

    Important: If you’re using the iDIN provider to verify recipients’ identity, note that ID Verification does not match the exact full name in the envelope but only the first letter of the first name followed by the last name. For example, Jan Willem Jansen would result in JW Jansen. This method of matching is required when using the iDIN method.


    Why do I get a "Pseudonym" error when using NemID to verify my identity?
    In some cases, signers get a "Pseudonym" error when using NemID to verify their identity. This error occurs because the signer did not provide their name while creating their NemID certificate. To prevent it from happening, signers must set their names through the NemID portal or by contacting the NemID support team. 
     

    What are common use cases for ID Verification?
    • Financial Services: Account onboarding, Lease and financing, Loans, Wire Transfers
    • Insurance: Insurance subscriptions
    • HR: Policy eDelivery, Onboarding documents
    • Legal / Lawyers: Customer enrollment, NDA, Board meeting minutes 
    • Pharma: Patient forms, Clinical trial onboarding, GxP agreements
    • Services: Statement of work, acceptance letters
     

    Do you store the IDs?
    No, we don't store IDs unless you explicitly ask ID Evidence for it. ID Evidence is a feature provided as part of DocuSign ID Verification to deliver evidence of the ID verification process. By default, it only stores information related to the status of the verification itself. Nevertheless, you can configure ID Evidence to store additional personally identifiable information, such as data extracted from the ID or even ID copies. From a GDPR (General Data Protection Regulation) perspective, you are the "data controller," and DocuSign operates as the "data processor" on your behalf.


    Learn More