How can I find an envelope in my account using the envelope ID?
Learn how to search for and locate the Docusign envelope in your eSignature account using the envelope ID.
How do I send a Docusign document?
Read this article to learn how to send a Docusign document for eSignature, including how to upload the document, add recipients, add the email subject and message...
I am having trouble logging into my Docusign account
Read this article to learn how to resolve login issues caused by a security lockout, password reset, browser stored passwords, SSO, or multiple accounts.
FAQ: Correcting Envelopes in Docusign
Envelope Correction FAQs
How do I access a signed Docusign document?
Read this article to learn how to access a Docusign document after signing.
FAQ: Docusign signing
Answers to common questions like how to correct an envelope, how to contact a sender, and how to download documents.
How do I reset my Docusign password?
Read this article if you need to reset or update your Docusign account password.
Update your payment information
Docusign has a few payment options available: Credit Card, Paypal and Direct Debit. Note:You must have account administrator privileges to update the billing info...
Why are documents not attached to the Completed email notification?
Document attachments are defined by the account administrator on the sender's account.
Check Docusign envelope history | eSignature
Read this article to learn how to check an envelope's history.
How do I create a template in Docusign?
Streamline your workflow by creating a template.
Sign and Return a Document with the Docusign Mobile App for iOS (iPad, iPhone, iPod Touch)
Learn how to sign and return a document from your iPad, iPhone, or iPod Touch, follow these steps.
Send a Document for Signature with the Docusign Mobile App for iOS (iPad, iPhone, iPod Touch)
Follow these steps to send a document for signature with the Docusign Mobile App for iOS.
Send a Document Out for Signature with the Docusign Mobile App for Android
Learn how to send a document for signature from an Android device.
Troubleshoot common signing issues
Read this article to learn how to resolve several common issues a signer can run into while signing a Docusign envelope.
Find your latest billing and invoice information
As a Docusign administrator, you can access, view, or download invoices in your Docusign account.
How do I send a PDF with form fields?
Read this article to learn how to send a PDF with form fields.
Documents sent for signature could not be delivered to this recipient
Learn what to do if you received an email stating, "Documents sent for signature could not be delivered to this recipient."
Why am I still receiving delivery failure notifications after correcting a recipient’s e-mail address?
SMTP standards for email transmission advocate for a 5 day period over which email transmission is re-attempted. DocuSign's outbound notifications adhere to this ...
FAQ: Seats and Users
Read this article for answers to common questions related to Docusign seats and users.
Do Docusign envelope notification emails expire?
Docusign is increasing the security of our email notifications by automatically expiring links to envelopes after 5 accesses or 48 hours.
What are the differences between a Docusign Trial account, Developer account, and Free account?
Learn the features and limitations for Docusign Trial accounts, Docusign Developer accounts, and Free accounts.
FAQ: Docusign Maestro
Read this FAQ to learn answers to common questions related to Docusign Maestro.
Limitations When Creating or Signing an Envelope in Docusign
Limitations When Creating or Signing an Envelope in Docusign
Troubleshooting and Help
Troubleshooting and help for the most common issues Docusign customers encounter with eSignature, administration, account and billing, and more. Read the helpful ...
SSO v2 Error: "The federated identifier for single sign-on does not match what has been enabled for this user. Please contact your Docusign administrator."
How to view or reset a Federated ID/NameID/Immutable ID
Docusign for Nonprofits Support Page & FAQ
Docusign for Nonprofits offers discounts on select products and license types within Docusign’s suite of agreement management products to eligible nonprofit organ...
Why can't I log into Docusign with my valid user credentials?
Read this article if you are having issues logging into your DocuSign account with your username and password.
An alternative method for installing Docusign PKI
This article provides an alternative command-line installation method for the Docusign PKI software, specifically for Windows users who have spaces in their usern...
What to do if the specified email address becomes User unknown
Read this article to learn how to resolve the error message (smstp; 550: User unknown) when sending an envelope.
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