I am having trouble logging into my Docusign account
Read this article to learn how to resolve login issues caused by a security lockout, password reset, browser stored passwords, SSO, or multiple accounts.
Docusign Rooms Video Guides
Transform every step of a complex deal into a simple digital process with Docusign Rooms.
FAQ: How do I make changes to my Docusign plan?
Learn how to upgrade or downgrade your Docusign account subscription, manage it before auto-renewal, or to cancel or close your account.
Downgrade or close your Docusign account
Read this article to learn more about whether you should close or cancel your Docusign account, downgrade your account, or simply manage your Docusign account sub...
Billing FAQ: Docusign eSignature
Answers to commonly-asked Docusign account billing questions such as how to request an invoice, how to change credit card information, or how to change the billin...
FAQ: Docusign signing
Answers to common questions like how to correct an envelope, how to contact a sender, and how to download documents.
How do I reset my Docusign password?
Read this article if you need to reset or update your Docusign account password.
How do I update my email address in my Docusign account?
If you've recently changed your email address, you can update it in your account easily. Follow these steps to learn how.
Update your payment information
Docusign has a few payment options available: Credit Card, Paypal and Direct Debit. Note:You must have account administrator privileges to update the billing info...
Why are documents not attached to the Completed email notification?
Document attachments are defined by the account administrator on the sender's account.
Check Docusign envelope history | eSignature
Read this article to learn how to check an envelope's history.
eSignature: Manage permission profiles
Learn about managing permission profiles as a Docusign account administrator.
What happens to a user's data once the user is closed?
When closing a user, it will affect access to certain user data. Learn more about: Sharing Envelope, Templates, Custom Fields and Reporting
What is included in each Docusign IAM plan?
Learn what is included in a Docusign IAM plan.
FAQ: Seats and Users
Read this article for answers to common questions related to Docusign seats and users.
Error "[109] Folder does not exist or you do not have access" Occurs When Attempting to Open the File in CLM Files Widget | DAL and CLM
Use this article to troubleshoot the error “[109] Folder does not exist or you do not have access” when attempting to open the file in CLM Files Widget.
Docusign Identify: ID Verification FAQ
Identify is an open platform to connect any identification method to agreements. ID Verification is a Docusign offering on Identify that automates the verificatio...
DAL error, "Please verify that you have been granted access to Docusign, your account settings are correct and that you have responded to all activation emails."
Follow these steps if you have Docusign Apps Launcher issues with user access and setup. The error states, "Please verify you have been granted access to Docusign...
Salesforce Summer 25 update for ICU locale format and API version depreciation
Salesforce Summer 25 update for ICU locale format and API version depreciation.
FAQ for Docusign Retrieve
Read this article to learn answers to frequently asked questions about Docusign Retrieve.
How to Perform a Manual Publish of Connect Data in Low or High Volumes
This article explains how to publish connect data manually if it has not published for sometime and retroactive publishing is required to recover accuracy.
Troubleshooting and Help
Troubleshooting and help for the most common issues Docusign customers encounter with eSignature, administration, account and billing, and more. Read the helpful ...
Open a case in the Docusign Support Center
Read this article to learn how to open a Docusign Support case in your language.
How to add the Docusign status-related list to your custom Salesforce object
How to add the Docusign status-related list to your custom Salesforce object
FedRamp: Docusign for Government
Docusign is authorized by the Federal Risk and Authorization Management Program, or FedRAMP, and is listed on the FedRAMP marketplace with a Government Community ...
How to side load Analyzer Word plugin on a Mac | Docusign Insight
Use this article to understand how to side load the Analyzer plugin for Word on an Apple device.
Who do I contact at Docusign for information?
Read this article to learn the correct Docusign Resources for your needs.
Error: Envelope or Account Activation Not Found
Explanation and troubleshooting for "Envelope or Account Activation Not Found" errors.
Docusign for Nonprofits Support Page & FAQ
Docusign for Nonprofits offers discounts on select products and license types within Docusign’s suite of agreement management products to eligible nonprofit organ...
Error: "List has no rows for assignment to SObject" | DAL
When uploading a document to Envelope or Gen Template in DAL, the following error message occurs: "List has no rows for assignment to SObject". 
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