I am having trouble logging into my Docusign account
Read this article to learn how to resolve login issues caused by a security lockout, password reset, browser stored passwords, SSO, or multiple accounts.
Docusign Rooms Video Guides
Transform every step of a complex deal into a simple digital process with Docusign Rooms.
FAQ: How do I make changes to my Docusign plan?
Learn how to upgrade or downgrade your Docusign account subscription, manage it before auto-renewal, or to cancel or close your account.
Downgrade or close your Docusign account
Read this article to learn more about whether you should close or cancel your Docusign account, downgrade your account, or simply manage your Docusign account sub...
Billing FAQ: Docusign eSignature
Answers to commonly-asked Docusign account billing questions such as how to request an invoice, how to change credit card information, or how to change the billin...
FAQ: Docusign signing
Answers to common questions like how to correct an envelope, how to contact a sender, and how to download documents.
How do I reset my Docusign password?
Read this article if you need to reset or update your Docusign account password.
How do I update my email address in my Docusign account?
If you've recently changed your email address, you can update it in your account easily. Follow these steps to learn how.
Update your payment information
Docusign has a few payment options available: Credit Card, Paypal and Direct Debit. Note:You must have account administrator privileges to update the billing info...
Why are documents not attached to the Completed email notification?
Document attachments are defined by the account administrator on the sender's account.
Check Docusign envelope history | eSignature
Read this article to learn how to check an envelope's history.
eSignature: Manage permission profiles
Learn about managing permission profiles as a Docusign account administrator.
What happens to a user's data once the user is closed?
When closing a user, it will affect access to certain user data. Learn more about: Sharing Envelope, Templates, Custom Fields and Reporting
FAQ: Docusign Maestro
Read this FAQ to learn answers to common questions related to Docusign Maestro.
FAQ: Managing Your Docusign eSignature Envelopes
Learn about additional charges to your Docusign account.
Limitations When Creating or Signing an Envelope in Docusign
Limitations When Creating or Signing an Envelope in Docusign
What is Long Term Validation (LTV)?
PAdES (PDF Advanced Electronic Signatures) is a set of restrictions and extensions to PDF and ISO 32000-1 making it suitable for Advanced Electronic Signature. PA...
Troubleshooting and Help
Troubleshooting and help for the most common issues Docusign customers encounter with eSignature, administration, account and billing, and more. Read the helpful ...
SSO v2 Error: "The federated identifier for single sign-on does not match what has been enabled for this user. Please contact your Docusign administrator."
How to view or reset a Federated ID/NameID/Immutable ID
Understand your Docusign invoice for Web plans
As the administrator on your Docusign account, you have access to certain billing and usage details. This article describes how to understand your invoice as a cu...
Docusign for Nonprofits Support Page & FAQ
Docusign for Nonprofits offers discounts on select products and license types within Docusign’s suite of agreement management products to eligible nonprofit organ...
Why can't I log into Docusign with my valid user credentials?
Read this article if you are having issues logging into your DocuSign account with your username and password.
An alternative method for installing Docusign PKI
This article provides an alternative command-line installation method for the Docusign PKI software, specifically for Windows users who have spaces in their usern...
What to do if the specified email address becomes User unknown
Read this article to learn how to resolve the error message (smstp; 550: User unknown) when sending an envelope.
How do I create a template?
Learn how to create a Docusign eSignature envelope template in a few quick steps.
eSignature for Real Estate: Create workspaces
Follow these steps to learn how to create workspaces in eSignature for Real Estate.
What do I do if my Docusign navigation tab is missing?
Learn what to do if you believe a feature/tab in your Docusign account that you used to have access to is missing.
Docusign Developer FAQ: eSignature API
Docusign Developer FAQ about eSignature API and Legacy authentication depreciation.
FAQ: Docusign Developer Templates, Envelopes, and Connect
Docusign Developer FAQ about eSignature Templates, Envelopes, and Docusign Connect.
FAQ: Docusign developer general administration and authentication
Docusign Developer FAQ about General Administration and Authentication.
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