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When browsing a website that is database driven and requires a login to a secure page such as DocuSign, you may experience a "Session Expired" or "Session Has Expired" error message for one of a few reasons.
If you have not been doing anything on the page for a set length of time (often 10-30min) the server will time out your session. This is often done for security reasons and to help increase the overall speed of the web page. In other words, if you were browsing the page and get up and leave, go to lunch, or start browsing other pages when you come back, you will need to log in again and create a new session.
Please make sure that you are not currently logged into your DocuSign account in multiple browser sessions. This includes signing an envelope, accessing your account from another browser, using another integration, or using a mobile device are all reasons your session can end.
If you are browsing anonymously or your browser does not have cookies enabled it can cause many sessions to fail. Make sure your Internet cookies are enabled.
Date or time not correct
Make sure the date and time are properly set on your computer.
Signing Experience while using Safari
If you're using the Signing Experience and the Safari Browser, you may experience session timeout issues.
To fix this, follow these steps: