Help with Billing
FAQ: How do I make changes to my Docusign plan?
Learn how to upgrade or downgrade your Docusign account subscription, manage it before auto-renewal, or to cancel or close your account.
Downgrade or close your Docusign account
Read this article to learn more about whether you should close or cancel your Docusign account, downgrade your account, or simply manage your Docusign account sub...
Billing FAQ: Docusign eSignature
Answers to commonly-asked Docusign account billing questions such as how to request an invoice, how to change credit card information, or how to change the billin...
Video: Navigate Settings | eSignature
Update your payment information
Docusign has a few payment options available: Credit Card, Paypal and Direct Debit. Note:You must have account administrator privileges to update the billing info...
Does my Docusign subscription plan automatically renew?
To provide uninterrupted service, your monthly or annual Docusign subscription renews automatically on your billing anniversary date.
Docusign Refund Policy
Read the Docusign Refund Policy to learn more about upgrading, downgrading, closing, and cancelling a Docusign account, and how to request a refund. If you downgr...
Find your latest billing and invoice information
As a Docusign administrator, you can access, view, or download invoices in your Docusign account.
FAQ: Seats and Users | eSignature
Read this article for answers to common questions related to Docusign seats and users.
Account suspension FAQ
Read this article to learn why your account is suspended, and then resolve the issue. The most common reason is that your account renewal period has come up, and ...
What happens if I exceed the envelope allowance on my Docusign eSignature plan?
When you subscribe to a Docusign plan, the plan has a set number of envelopes. The envelope limit depends on your selected Docusign plan. If you send more than th...
Understand your Docusign invoice for Web plans
As the administrator on your Docusign account, you have access to certain billing and usage details. This article describes how to understand your invoice as a cu...
Understand your Docusign invoice for Direct plans
As the administrator on your Docusign account, you have access to certain billing and usage details. This article describes how to understand your invoice as a cu...
What do I do if I was charged an unexpected amount on my Docusign invoice?
If you see an incorrect charge/amount on your Docusign invoice, check past invoices and compare them to the current one and search for differences (e.g., a new us...
Why was my credit card charge denied?
Credit cards are typically rejected because the card is invalid in some way.
Update your Docusign billing address
Review billing information on your Docusign Account.
DocuSign Customer Bill Management Self-Service platform FAQ
This FAQ is designed for direct business customers using the DocuSign Customer Bill Management Self-Service platform. This platform offers the ability to pay usin...
Troubleshooting and Help
Troubleshooting and help for the most common issues Docusign customers encounter with eSignature, administration, account and billing, and more. Read the helpful ...
Manage or cancel your Docusign plan (Android)
Learn how to upgrade, downgrade, or cancel your Docusign plan in the Android mobile app.
End of Life for Docusign PrivateServer HSM
This FAQ refers to the PrivateServer HSM product, also known as Docusign HSM Appliance (“HSM Appliance”), and its related services and contracts.
Manage or cancel your Docusign plan (iPad, iPhone)
Learn how to upgrade, downgrade, or cancel your Docusign plan from the Docusign mobile app for iOS.
What happens to my envelopes if I change Docusign plans?
If you are upgrading or downgrading your Docusign account subscription plan, you'll keep all your envelopes as long as your Docusign account is open and active; o...
Docusign account management FAQ
Learn how to upgrade or downgrade your subscription, or close/cancel your Docusign account and request a refund as an account Administrator.