Account Suspension FAQs

Why is my account suspended?

The most common reason is that your renewal period has come up, and your credit card information is out of date.

How do I update my credit card information?

It's easy! View our comprehensive How do I update my credit card information? article.

Why don't I see a place to update my credit card information?

Double-check the Service Plan Name to make sure you are in the correct DocuSign account. Your email address may be associated to several DocuSign accounts, but the account suspension notice only pertains to paid accounts. If your service plan says free or trial, check the following:

  1. Click your Profile image.
  2. Click Switch Accounts, then click to select your paid account.
  3. Once you are in the right account, follow the instructions here: How do I update my credit card information?

I recently joined a corporate account - why did I get a message about my account being suspended?

If you made the change in the last 2 months, then this message is likely about your old account and you can disregard it. We apologize for the confusion.

What if I don't want to reactivate my account?

If you do not wish to reactivate your account, no need to take any further action and your account will automatically be closed in a few weeks. Remember to download any signed or sent documents that you want to store.