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The most common reason is that your renewal period has come up, and your credit card information is out of date.
It's easy! View our comprehensive How do I update my credit card information? article or check out the simplified steps below.
For the Classic DocuSign Experience follow these steps:
If you are in the New DocuSign Experience, follow these directions:
Double check the Service Plan Name to make sure you are in the correct DocuSign account. Your email address may be associated to several DocuSign accounts, but the account suspension notice only pertains to paid accounts. If your service plan says free or trial, check the following:
If you made the change in the last 2 months, then this message is likely about your old account and you can disregard it. We apologize for the confusion.
If you do not wish to reactivate your account, no need to take any further action and your account will automatically be closed in a few weeks. Remember to download any signed or sent documents you want to store.
If you continue to encounter problems, please log in to the DocuSign Support Center using your DocuSign credentials and submit a Support Case. If you cannot log in to the DocuSign Support Center, you can also submit a Support Case from our Contact Support page.