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Dates: Dates are denoted in United States convention (MM/DD/YYYY)
Subscription / Item: These are used for DocuSign internal records
Description: The service level or product being purchased
Service Period: The 30 day period of service. If the period displayed is less than 30 days, it may reflect an account change made during the monthly service period.
Quantity: The number of seats included in the purchase. If this is not a whole number then your billing was calculated to ensure you are given the full amount of envelopes purchased spread out evenly over your subscription period.
Unit Price: The price per seat. The unit price of a line item reflects the annual cost of that item. Any service period of less than one year gets calculated at a daily prorated rate. Therefore the Unit Price may be manipulated in order to make the Extended Price match your contract based on a prorated service period. This MAY NOT always match the Unit Price stated in the contract.
Extended Price: The sum of all seats included. The Extended Price should agree with your order form regardless of the Unit Price given.
If there is an account change done in the middle of your monthly billing cycle there will be a credit line item for the prorated unused portion of your original order for each product/service listed. This could be followed by a charge to reflect your prorated portion on your new order form.
Important Note: In some cases these line items may appear on separate invoices depending on your billing cycle date and the start date of your new order.
The above invoice highlights the following events:
If you have further questions about your invoice, please log in to the DocuSign Support Center using your DocuSign credentials and submit a Support Case. If you cannot log in to the DocuSign Support Center, you can also submit a Support Case from our Contact Support page.