What happens to my envelopes if I change plans or transfer to a new account?

What happens to your envelopes when you change plans depends on the type of account you are moving from and the type of account you are moving to:

Other conditions that affect the transfer of envelopes include the following:

  • You must be the owner of the envelopes, that is, you must be the person who sent the envelopes originally.
  • The new account must allow the transfer of your envelopes. The account administrator on the account must grant you permission to transfer envelopes and in addition must contact DocuSign Support to enable the envelope transfer feature.