I am having trouble logging into my Docusign account
Read this article to learn how to resolve login issues caused by a security lockout, password reset, browser stored passwords, SSO, or multiple accounts.
FAQ: How do I make changes to my Docusign plan?
Learn how to upgrade or downgrade your Docusign account subscription, manage it before auto-renewal, or to cancel or close your account.
FAQ: Docusign signing
Answers to common questions like how to correct an envelope, how to contact a sender, and how to download documents.
How do I update my email address in my Docusign account?
If you've recently changed your email address, you can update it in your account easily. Follow these steps to learn how.
Update your payment information
Docusign has a few payment options available: Credit Card, Paypal and Direct Debit. Note:You must have account administrator privileges to update the billing info...
Docusign Refund Policy
Read the Docusign Refund Policy to learn more about upgrading, downgrading, closing, and cancelling a Docusign account, and how to request a refund. If you downgr...
Troubleshoot common signing issues
Read this article to learn how to resolve several common issues a signer can run into while signing a Docusign envelope.
Docusign Developer FAQ: Integration Keys and Go Live
Docusign Developer FAQ about Integration Keys and the Go-Live process.
Docusign Apps Launcher -When attempting to deploy the template button throws error "Web Service callout failed: Unable to parse callout response. Apex type not found for element quickAction"
When attempting to deploy the template button via the Docusign Envelope template or Docusign Gen Template, it results in an error "Web Service callout failed: Una...
Error: “You have uncommitted work pending. Please commit or rollback before calling out an Error response.” | Docusign Apps Launcher (DAL)
Users encounter error “You have uncommitted work pending. Please commit or rollback before calling out an Error response.” on the Docusign Setup page in salesforce.
Error : "This Content is blocked. Contact the site owner to fix the issue." | Docusign Apps Launcher (DAL)
Enabling "Adopt updated CSP directives" setting in Session Settings, blocks the access to certain Aura components pages which leads to "This Content is blocked. ...
Voiding Envelopes in Docusign FAQ
Read this article to learn answers to FAQs about voiding Docusign envelopes. Voiding an envelope cancels all outstanding signing activities. You can void any o...
Cloning Envelopes in Docusign FAQ
Why do I get the error "In order to DocuSign, please upgrade to a modern browser" when signing?
In order to Docusign, please upgrade to a modern browser.
Error: The signing order has changed | Docusign eSignature
This article explains how to solve the error: The signing order has changed.
Salesforce Winter '26 update impact for the Docusign App Launcher
Learn about the impact of the Winter '26 Salesforce update and methods to prevent any issues.
FAQs on Physical Security Keys and Biometrics for Two-Step Verification
Error: Envelope or Account Activation Not Found
Explanation and troubleshooting for "Envelope or Account Activation Not Found" errors.
Do Docusign envelope notification emails expire?
Docusign is increasing the security of our email notifications by automatically expiring links to envelopes after 5 accesses or 48 hours.
Open a case in the Docusign Support Center
Read this article to learn how to open a Docusign Support case in your language.
FedRAMP: Docusign for Government
Docusign is authorized by the Federal Risk and Authorization Management Program, or FedRAMP, and is listed on the FedRAMP marketplace with a Government Community ...
How long does Docusign store my documents?
Read this article to learn how long Docusign stores your documents and envelopes.
Limitations When Creating or Signing an Envelope in Docusign
Limitations When Creating or Signing an Envelope in Docusign
Error: “An unknown error occurred while confirming the security code. Please try again.” 
This error message typically occurs when you are changing the email address on your Docusign account and using an address that is already associated with another ...
FAQ: Ariba Issues
This article addresses common questions and general issues you may encounter while configuring Ariba.
How do I setup the eSignature integration for Dayforce?
Use this article to address common issues with the eSignature integration for Dayforce.
Install the DocuSign Apps Launcher to Manage Connected Apps in Salesforce Setup
Follow these instructions to install the Connected App to to Salesforce 'Managed Connected Apps'. This provides additional access to the OAuth App Settings and sa...
Document Retention and Targeted Envelope Purge | eSignature
Document Retention and Targeted Envelope Purge are two often misunderstood features. Docusign Support suggests you read this article before enabling Document Rete...
FAQ: Error, "Session Has Expired"
Read this article if you get a "Session Expired" or "Session Has Expired" error message while logged into your Docusign account.
Troubleshoot Document Conversion
This document describes issues and resolutions reported in the Docusign eSignature 25.1.02.00 released in May 2025.
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