I am having trouble logging into my Docusign account
Read this article to learn how to resolve login issues caused by a security lockout, password reset, browser stored passwords, SSO, or multiple accounts.
FAQ: How do I make changes to my Docusign plan?
Learn how to upgrade or downgrade your Docusign account subscription, manage it before auto-renewal, or to cancel or close your account.
FAQ: Docusign signing
Answers to common questions like how to correct an envelope, how to contact a sender, and how to download documents.
How do I update my email address in my Docusign account?
If you've recently changed your email address, you can update it in your account easily. Follow these steps to learn how.
Update your payment information
Docusign has a few payment options available: Credit Card, Paypal and Direct Debit. Note:You must have account administrator privileges to update the billing info...
Docusign Refund Policy
Read the Docusign Refund Policy to learn more about upgrading, downgrading, closing, and cancelling a Docusign account, and how to request a refund. If you downgr...
Troubleshoot common signing issues
Read this article to learn how to resolve several common issues a signer can run into while signing a Docusign envelope.
Retrieve reports pull no information for Custom Fields
Docusign Retrieve: Document Custom fields appear blank in the Retrieve Index file.
Error: Cannot add email address to this account. The address is part of a reserved domain
Cause and solutions for the error "Cannot add email address to this account. The address is part of a reserved domain that does not permit account memberships out...
What is Long Term Validation (LTV)?
PAdES (PDF Advanced Electronic Signatures) is a set of restrictions and extensions to PDF and ISO 32000-1 making it suitable for Advanced Electronic Signature. PA...
Why am I still receiving delivery failure notifications after correcting a recipient’s e-mail address?
SMTP standards for email transmission advocate for a 5 day period over which email transmission is re-attempted. DocuSign's outbound notifications adhere to this ...
Do Docusign envelope notification emails expire?
Docusign is increasing the security of our email notifications by automatically expiring links to envelopes after 5 accesses or 48 hours.
FAQ: Docusign Maestro
Read this FAQ to learn answers to common questions related to Docusign Maestro.
FAQ: Managing Your Docusign eSignature Envelopes
Learn about additional charges to your Docusign account.
Limitations When Creating or Signing an Envelope in Docusign
Limitations When Creating or Signing an Envelope in Docusign
SSO v2 Error: "The federated identifier for single sign-on does not match what has been enabled for this user. Please contact your Docusign administrator."
How to view or reset a Federated ID/NameID/Immutable ID
Maestro error, "WorkflowVariableReferenceNotFound"
Learn what to do if you see these error messages while using Docusign Maestro.
Why can't I log into Docusign with my valid user credentials?
Read this article if you are having issues logging into your DocuSign account with your username and password.
What to do if the specified email address becomes User unknown
Read this article to learn how to resolve the error message (smstp; 550: User unknown) when sending an envelope.
Maestro error, "Unable to get Access token to invoke Azure Resources"
Follow these steps if you are working in Docusign Maestro and see the error, "Unable to get Access token to invoke Azure Resources"
Maestro error, "Workflow definition not found for specified trigger url"
Follow these steps if you see an error while attempting to publish a Maestro workflow that states, "Workflow definition not found for specified trigger url"
Docusign Developer FAQ: eSignature API
Docusign Developer FAQ about eSignature API and Legacy authentication depreciation.
FAQ: Docusign Developer Templates, Envelopes, and Connect
Docusign Developer FAQ about eSignature Templates, Envelopes, and Docusign Connect.
FAQ: Docusign developer general administration and authentication
Docusign Developer FAQ about General Administration and Authentication.
Docusign Apps Launcher (DAL): Docusign Gen for Salesforce (Extending Your Gen Trial)
Docusign Gen - How to Extend Gen sub-product access/Manage Trial vs Paid versions (part of Docusign Apps Launcher (DAL))
End of Legacy authentication impact on Legacy Docusign eSignature for Salesforce (DFS) package
End of Legacy authentication impact on Legacy Docusign eSignature for Salesforce (DFS) package
Best Practices for connected user accounts in Docusign and Salesforce | (Legacy) eSignature for Salesforce
We will show you how to maintain consistent connectivity to Docusign
DAL: Docusign eSignature for Salesforce Error: https://[domainname].my.salesforce.com refused to connect
When attempting to access the iframe/tagger page while creating Docusign Gen Template or Docusign Envelope Template button, one or more users receive an error mes...
Error message when attempting to use certain CSS properties with Advanced Responsive Signing or Elastic Templates
A recent change in allowed HTML may result in customers receiving an error when attempting to use certain CSS properties with Advanced Responsive Signing or Elast...
Document Retention and Targeted Envelope Purge | eSignature
Document Retention and Targeted Envelope Purge are two often misunderstood features. Docusign Support suggests you read this article before enabling Document Rete...
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