I am having trouble logging into my Docusign account
Read this article to learn how to resolve login issues caused by a security lockout, password reset, browser stored passwords, SSO, or multiple accounts.
FAQ: How do I make changes to my Docusign plan?
Learn how to upgrade or downgrade your Docusign account subscription, manage it before auto-renewal, or to cancel or close your account.
FAQ: Docusign signing
Answers to common questions like how to correct an envelope, how to contact a sender, and how to download documents.
How do I update my email address in my Docusign account?
If you've recently changed your email address, you can update it in your account easily. Follow these steps to learn how.
Update your payment information
Docusign has a few payment options available: Credit Card, Paypal and Direct Debit. Note:You must have account administrator privileges to update the billing info...
Docusign Refund Policy
Read the Docusign Refund Policy to learn more about upgrading, downgrading, closing, and cancelling a Docusign account, and how to request a refund. If you downgr...
Troubleshoot common signing issues
Read this article to learn how to resolve several common issues a signer can run into while signing a Docusign envelope.
Best practices for signing documents with ICP-Brasil digital signatures when using the ITI validator (VALIDAR) is required
Best practices on signing documents with ICP-Brasil digital signatures when using the ITI validator (VALIDAR) is required.
Download and print a document that you received
You have several options for printing or downloading your completed envelope.
Docusign Account activation steps and FAQ
Read this article to learn how to activate your Docusign account and learn answers frequently asked questions (FAQ) about account activation, navigation, and admi...
Web Forms FAQ
Learn answers to the most frequent questions about Docusign Web Forms.
Docusign Developer FAQs - Android SDK
Docusign Developer FAQ about the Android SDK.
Docusign Developer FAQ - Integration Keys and Go Live
Docusign Developer FAQ about Integration Keys and the Go-Live process.
FAQ: Docusign Developer Templates, Envelopes, and Connect
Docusign Developer FAQ about eSignature Templates, Envelopes, and Docusign Connect.
Docusign Developer FAQ: eSignature API
Docusign Developer FAQ about eSignature API and Legacy authentication depreciation.
FAQ: Docusign developer general administration and authentication
Docusign Developer FAQ about General Administration and Authentication.
Common errors when setting up and using a DAL eSignature for Salesforce template with a community site
This article addresses common errors when setting up and using a DAL eSignature for Salesforce template with a community site.
Docusign Document and Envelope File Size Limitations
Docusign has envelope and document file size limitations.
What is included in each Docusign IAM plan?
Learn what is included in a Docusign IAM plan.
Error "[109] Folder does not exist or you do not have access" Occurs When Attempting to Open the File in CLM Files Widget | DAL and CLM
Use this article to troubleshoot the error “[109] Folder does not exist or you do not have access” when attempting to open the file in CLM Files Widget.
Docusign Identify: ID Verification FAQ
Identify is an open platform to connect any identification method to agreements. ID Verification is a Docusign offering on Identify that automates the verificatio...
DAL error, "Please verify that you have been granted access to Docusign, your account settings are correct and that you have responded to all activation emails."
Follow these steps if you have Docusign Apps Launcher issues with user access and setup. The error states, "Please verify you have been granted access to Docusign...
Why am I getting a payment failure?
Payment failure means that in between authorizing and charging a recipient, the card/bank account may have been canceled, expired, etc.
Power Automate: Configuring Data Loss Prevention (DLP) policy in GCCH
Power Automate: Configuring Data Loss Prevention (DLP) policy on Microsoft Government Community Cloud (GCC) High environments.
Open a case in the Docusign Support Center
Read this article to learn how to open a Docusign Support case in your language.
FedRamp: Docusign for Government
Docusign is authorized by the Federal Risk and Authorization Management Program, or FedRAMP, and is listed on the FedRAMP marketplace with a Government Community ...
Error: Envelope or Account Activation Not Found
Explanation and troubleshooting for "Envelope or Account Activation Not Found" errors.
Error: "List has no rows for assignment to SObject" | DAL
When uploading a document to Envelope or Gen Template in DAL, the following error message occurs: "List has no rows for assignment to SObject". 
Retrieve reports pull no information for Custom Fields
Docusign Retrieve: Document Custom fields appear blank in the Retrieve Index file.
Error: Cannot add email address to this account. The address is part of a reserved domain
Cause and solutions for the error "Cannot add email address to this account. The address is part of a reserved domain that does not permit account memberships out...
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