Why do I get the error "In order to DocuSign, please upgrade to a modern browser" when signing?
The DocuSign new signing experience supports Internet Explorer 8 and above. If compatibility mode is enabled, users may encounter the following error when signing or accessing documents:
If you are using Internet Explorer and you encounter this error, disabling compatibility mode may resolve the issue.
To disable compatibility mode in Internet Explorer:
- From an Internet Explorer browser window, click the Tools icon, then click Compatibility View settings.
Note: In older versions of Internet Explorer, press ALT to display the menu bar, click Tools, then click Compatibility View.
- Click to uncheck Display all websites in Compatibility View.
Note: If docusign.net appears in this list, click to select it, then click Remove.
- Click Close and refresh the page.
If this does not resolve the issue, you may need to clear the cache and cookies for the browser.