FAQ: How do I make changes to my Docusign plan?
Learn how to upgrade or downgrade your Docusign account subscription, manage it before auto-renewal, or to cancel or close your account.
Downgrade or close your Docusign account
Read this article to learn more about whether you should close or cancel your Docusign account, downgrade your account, or simply manage your Docusign account sub...
Billing FAQ: Docusign eSignature
Answers to commonly-asked Docusign account billing questions such as how to request an invoice, how to change credit card information, or how to change the billin...
Update your payment information
Docusign has a few payment options available: Credit Card, Paypal and Direct Debit. Note:You must have account administrator privileges to update the billing info...
Does my Docusign subscription plan automatically renew?
To provide uninterrupted service, your monthly or annual Docusign subscription renews automatically on your billing anniversary date.
Find your latest billing and invoice information
As a Docusign administrator, you can access, view, or download invoices in your Docusign account.
Understand your Docusign invoice for Web plans
As the administrator on your Docusign account, you have access to certain billing and usage details. This article describes how to understand your invoice as a cu...
Docusign Tax Help
This document provides a list of Frequently Asked Questions regarding when and where Docusign collects Sales Tax, Goods and Services Tax (GST), or Value Added Tax...
TechSoup Nonprofit Discount Program
As of April 2025, we no longer offer product donations or discounts through TechSoup. If you are a current Docusign customer and purchased your license through Te...
Docusign Renewals
Learn the answers to commonly asked questions about Docusign account renewals.
What do I do if I was charged an unexpected amount on my Docusign invoice?
If you see an incorrect charge/amount on your Docusign invoice, check past invoices and compare them to the current one and search for differences (e.g., a new us...
FAQ: Managing Your Docusign eSignature Envelopes
Learn about additional charges to your Docusign account.
FAQ: Docusign Envelope Allowance
This article answers common questions related to the number of envelopes you send through your Docusign plan.
FAQ: Seats and Users
Read this article for answers to common questions related to Docusign seats and users.
Docusign Legal FAQ
Answers to commonly asked Docusign legal questions. This article does not provide legal or any other advice, nor does it create an attorney-client relationship b...
Why is my Docusign account suspended?
Learn the reasons behind and solutions for your Docusign account being suspended.
Cancel Your Subscription or Close your Docusign Account
Follow these steps to learn how to close or cancel (downgrade to free) your Docusign account subscription as an account administrator. If you want to close your a...
Docusign Refunds
Learn answers to commonly asked questions about Docusign refunds, including whether you qualify for one, and how to request a refund from Docusign.
How do I change my Docusign plan from Annual to Monthly?
Learn how to switch from an annual to monthly, or a monthly to an annual Docusign plan/subscription.
Open a case in the Docusign Support Center
Read this article to learn how to open a Docusign Support case in your language.
Who do I contact at Docusign for information?
Read this article to learn the correct Docusign Resources for your needs.
Manage or cancel your Docusign plan (Android)
Learn how to upgrade, downgrade, or cancel your Docusign plan in the Android mobile app.
Manage or cancel your Docusign plan (iPad, iPhone)
Learn how to upgrade, downgrade, or cancel your Docusign plan from the Docusign mobile app for iOS.
Business Impact Severity Level Definitions
An explanation of business impact severity levels, to guide users on selecting the appropriate level for their support case.
How can I request a phone call from Docusign Support?
Learn how to request a callback in the Docusign Support Center.
DFS and DAL: Migrate from Legacy eSignature for Salesforce to the new eSignature for Salesforce Package
Learn how to migrate from the legacy Docusign eSignature for Salesforce to the new Salesforce package.
How can I access support if I purchased my Docusign plan through a third party?
Instructions on accessing support after purchasing Docusign through a third party.
Account suspension FAQ
Read this article to learn why your account is suspended, and then resolve the issue. The most common reason is that your account renewal period has come up, and ...
Creating Merge Fields in Docusign Envelope Templates | Docusign Apps Launcher
In Salesforce, there are fields that are considered a custom Salesforce "Data Type". When attempting to utilize these fields as Merge Fields in Docusign Envelope ...
Why was I billed twice for my Docusign account?
Learn common reasons why you may have been billed an extra amount by Docusign.
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