Change your Docusign plan
Learn how to upgrade or downgrade your Docusign account subscription, or to cancel or close your account.
Downgrade or close your Docusign account
Read this article to learn more about whether you should close or cancel your Docusign account, downgrade your account, or simply manage your Docusign account sub...
Billing FAQ: Docusign eSignature
Answers to commonly-asked Docusign account billing questions such as how to request an invoice, how to change credit card information, or how to change the billin...
Update your payment information
Docusign has a few payment options available: Credit Card, Paypal and Direct Debit. Note:You must have account administrator privileges to update the billing info...
Does my Docusign subscription plan automatically renew?
To provide uninterrupted service, your monthly or annual Docusign subscription renews automatically on your billing anniversary date.
Find your latest billing and invoice information
As a Docusign administrator, you can access, view, or download invoices in your Docusign account.
Who do I contact at Docusign for information?
Read this article to learn the correct Docusign Resources for your needs.
Manage or cancel your Docusign plan (Android)
Learn how to upgrade, downgrade, or cancel your Docusign plan in the Android mobile app.
Manage or cancel your Docusign plan (iPad, iPhone)
Learn how to upgrade, downgrade, or cancel your Docusign plan from the Docusign mobile app for iOS.
Cancel your subscription or close your Docusign account
Follow these steps to learn how to close or cancel (downgrade to free) or close your Docusign account as a Docusign administrator. If you want to close your accou...
What do I do if I was charged an unexpected amount on my Docusign invoice?
If you see an incorrect charge/amount on your Docusign invoice, check past invoices and compare them to the current one and search for differences (e.g., a new us...
Understand your Docusign invoice for Web plans
As the administrator on your Docusign account, you have access to certain billing and usage details. This article describes how to understand your invoice as a cu...
Docusign Payment Fields FAQ
Docusign Payments is a feature in web and native mobile apps that enables a sender to collect a one-time payment via credit card, Apple Pay & Google Pay, PayPal o...
Understand your Docusign invoice for Direct plans
As the administrator on your Docusign account, you have access to certain billing and usage details. This article describes how to understand your invoice as a cu...
Why can't I create an organization?
Troubleshooting tips for when you can't create an organization in Docusign Admin.
How to use the Docusign Support Center
Learn how to navigate the Docusign Support Center, open a case, engage with the community, and find learnings from Docusign University and more.
Troubleshoot data replicating in multiple fields on an envelope
Data Population Scope works on an envelope or document level and is helpful for repeating content throughout fields with the same name or "Data Label".
Open a case in the Docusign Support Center
Read this article to learn how to open a Docusign Support case in your language.
What happens if I exceed the envelope allowance on my Docusign eSignature plan?
When you subscribe to a Docusign plan, the plan has a set number of envelopes. The envelope limit depends on your selected Docusign plan. If you send more than th...
Why are form data and Retrieve CSV reports replacing numbers after the 15th digit when viewed in Excel?
Learn what to do if form data and reports replace numbers in Excel.
Why was my credit card charge denied?
Credit cards are typically rejected because the card is invalid in some way.
Error: "Invalid Login" | SSO
Read this article if you get an error that says, "Invalid Login" while attempting to log in to your DocuSign account.
Troubleshooting and Help
Troubleshooting and help for the most common issues Docusign customers encounter with eSignature, administration, account and billing, and more. Read the helpful ...
Why are signatures showing with no frame?
If envelope is sent via a Mobile app or the senders accounts signature configuration is set to , there is no chrome (Docusign frame) around the signature.
FAQ: Docusign Envelope Allowance
This article answers common questions related to the number of envelopes you send through your Docusign plan.
Update your Docusign billing address
Review billing information on your Docusign Account.
DFS and DAL: Migrate from Legacy eSignature for Salesforce to the new eSignature for Salesforce Package
Learn how to migrate from the legacy Docusign eSignature for Salesforce to the new Salesforce package.
DAL - Docusign Gen for Billing: Upon change of status on Invoice object, the document doesn't get automatically generated
Docusign Gen for Billing: upon change of status to 'Posted' on the Invoice object, the document doesn't get automatically generated on the Invoice record
Account suspension FAQ
The most common reason is that your renewal period has come up, and your credit card information is out of date.
Business Impact Severity Level Definitions
An explanation of business impact severity levels, to guide users on selecting the appropriate level for their support case.
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