Sign Documents
Sign a document | eSignature
Watch this video to learn how to sign a Docusign document after receiving an email requesting your signature.
FAQ: Docusign signing
Answers to common questions from first-time signers.
Use a Security Code to access Docusign documents
Access documents with the 33-digit security code provided.
Sign and Return a Document with the Docusign Mobile App for iOS (iPad, iPhone, iPod Touch)
Learn how to sign and return a document from your iPad, iPhone, or iPod Touch, follow these steps.
Sign and Return a Document with the Docusign Mobile App for Android
Follow these steps to learn how to sign and return a document using the Docusign Mobile App for Android devices.
Troubleshoot common signing issues
Read this article to learn how to resolve several common issues a signer can run into while signing a Docusign envelope.
Email link expiration FAQ
Read this article to learn the answers to frequently asked questions about Docusign email link expiration.
Locate an envelope access code to sign
Does your document require an access code? Read this article to learn how to find it.
How to disable location tracking during signing?
Learn how to disable Recipients from being prompted to allow their browser to share/track their location.
How do I auto-navigate an envelope?
Help your signers navigate more purposefully through Documents by setting Auto-Navigation settings.
Why are my signers being prompted to accept the Disclosure?
Learn how to manage your DocuSign Legal Disclosure.
Get started as a Docusign eSignature user
Learn how to get started as a new Docusign eSignature user.
Saved Payment Methods
Saved Payments Method allows senders to save their signers payment method to their payment gateway for future charges, enabling recurring payments and future one-...
Can we delegate signature authority while someone is on vacation?
There are two options to distribute the workload and not hold up document completion depending on the specific situation: Delegated Signing and Signing Groups
Sending and Signing with eHanko
Read this article to learn more about signing and sending with eHanko.
Why does Docusign request my location information when signing a document?
Sharing your location information is a browser related setting that is not mandatory. Docusign does not require that signers share their location information in o...
In-Person Signing with the Docusign Mobile App for iOS (iPad, iPhone, iPod Touch)
Follow these steps to learn how to perform in-person signing using the Docusign Mobile App from an iPad, iPhone, or iPod Touch.
Troubleshooting and Help
Troubleshooting and help for the most common issues Docusign customers encounter with eSignature, administration, account and billing, and more. Read the helpful ...
Error: Envelope or Account Activation Not Found
Explanation and troubleshooting for "Envelope or Account Activation Not Found" errors.
Video: DocuSign CFR Part 11 Module: How to Sign a Document
Video: iOS Mobile App | eSignature
Video: Sign a Document | eSignature
Locate a Docusign envelope ID
Read this article to learn where to find an envelope ID number.
What is the difference between "Send with Docusign" and "Sign with Docusign"?
Why am I not getting Docusign SMS texts?
Follow these steps to troubleshoot why you may not be getting Docusign SMS texts on your mobile device.
Why am I being prompted to authenticate when signing?
Read this article to learn why you are being prompted to authenticate your device while signing a Docusign document.
Video: Docusign eSignature for Google Workspace: Sign a Gmail Attachment
Docusign Identify (powered by IDnow or AriadNext) - Frequently Asked Questions
How do I find an Envelope ID as a recipient/signer?
Docusign Apps Launcher: Why am I unable to see values for the merge fields?
For customers using Docusign eSignature for Salesforce with the Docusign Apps Launcher managed package, the values for the merge fields do not appear on the Add F...
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