Why does DocuSign request my location information when signing a document?

Do I have to share my location information with DocuSign?

Sharing your location information is a browser related setting that is not mandatory. DocuSign does not require that signers share their location information in order to sign a document; it is completely optional. 

Why does DocuSign request this information?

DocuSign includes geolocation information (appearing in the form of the IP address) in the Certificate of Completion as part of the full audit trail of a document, though this is not required.

This information also allows DocuSign to display the 'Signed in Location' on a map from within envelope History. If enabled, the envelope History can provide a link to a Google Maps Pin showing where the signing took place.

If you are viewing the Certificate of Completion and you would like to view the map of where the geolocation points to, you are able to use an online search engine to find a website that allows you to search 'geolocation based on IP address.' The envelope History  link is displaying a map of the geolocation based on IP address.

Note: The Certificate of Completion is a record associated with completed documents that identifies the sender, all signers, the date and time of signing, and if location settings are enabled, the location of signing (via IP address).

How do I ensure my location settings are properly set up?

When signing a document for the first time, the browser will display a dialog box asking for permission to share your location. Simply click “allow” (or the equivalent, depending on your browser) to take full advantage of the geolocation functionality.

These links may provide information to help manage your browser location settings:

Google Chrome


Internet Explorer


Note: Location based information is not accessible through API.