Why does DocuSign request my location information when signing a document?

Do I have to share my location information with DocuSign?

Sharing your location information is a browser related setting that is not mandatory. DocuSign does not require that signers share their location information in order to sign a document; it is completely optional. 

Why does DocuSign request this information?

By default, DocuSign will include a signer's IP address in the Certificate of Completion as part of the full audit trail of a document. The location of a signer can only be roughly determined with this information.

If a signer however opts in to share their location during signing, location information allows DocuSign to display the 'Signed in Location' on a map from within envelope History.

See our History and Certificate of Completion guide for more information.

How do I ensure my location settings are properly set up?

When signing a document for the first time, the browser will display a dialog box asking for permission to share your location. Simply click “allow” (or the equivalent, depending on your browser) to take full advantage of the geolocation functionality.

These links may provide information to help manage your browser location settings:

Google Chrome


Internet Explorer


Note: Location based information is not accessible through API.