Sender Disabling of DocuSign Geolocation during Signing

Issue

My recipients are prompted to allow their browser to share/track their location and I do not wish this to occur.
 

Possible Cause

DocuSign uses the geolocation options built into most modern web browsers to track the approximate location of where a signing ceremony took place The accuracy of this location ranges from a few hundred feet to about 80-100 miles. This is an additional authentication method to help secure the validity of our signed documents. DocuSign strongly recommends against disabling this feature as it is one more additional layer of authenticity of the signature of our documents. Please see this article for additional information. If the removal of this feature is absolutely necessary, please follow the below steps.
 

Solution

This setting is changed in the Branding Signing Resource File available in both the Classic DocuSign Experience and New DocuSign Experience. If your account does not have access to Resource Files, please contact your Account Manager or DocuSign Customer Support.

To edit this in Classic:
  1. Have a DocuSign Administrator go to Preferences from the drop down in the upper right corner of the account home page
  2. Select Branding
  3. Click Edit (this and the following steps will need to be done for each brand used while signing)
  4. Go to the Resources tab.
  5. There are three areas to choose from in this view:
    1. Sending Resources
    2. Signing Resources
    3. Email Resources
  6. Click the "Download the Master" button (or "Download Your Resource" button if you have previously edited this file) under Signing Resources.
  7. Edit the file in an XML editing tool (Example: Notepad ++)
  8. Set the DocuSign_DisableLocationAwareness  node to true (disabled).
  9. Then upload the newly edited resource file using the "Upload Resource" button on the same page.
To edit this in New:
  1. Have a DocuSign Administrator click Go to Admin from the drop down in the upper right corner of the account home page
  2. Select Brands
  3. Click on the brand you wish to modify
  4. Select "Resource Files"
  5. Download either the Signing master file or your edited Signing Resource File
  6. Edit the file in an XML editing tool (Example: Notepad ++)
  7. Set the DocuSign_DisableLocationAwareness  node to true (disabled).
  8. Upload the newly edited resource file using the "Upload" button or choose "Replace" from the vertical ellipses menu under the Signing Resource File 
 

Related Content

Why does DocuSign request my location information when signing a document?
DocuSign Signing Resource File Guide 1.1
 
Keywords: Geo-location, location, geolocation, signing