System Issues

Why are documents not attached to the 'Completed' email notification?
This is defined by the account administrator on the senders account and file size limitations.
DocuSign eSignature for Salesforce - Failed to Resend DocuSign Envelope
All Demo envelopes older than 30 days on the DocuSign Demo account will be removed automatically.
DocuSign eSignature for Salesforce 7.0 Custom Button Error - This page requires a CSRF confirmation token, New button code format
Error "The link you followed isn’t valid. This page requires a CSRF confirmation token. Report this error to your Salesforce administrator."
DocuSign eSignature for Salesforce - Sending Error - Account or user does not have permission to set recipient email notifications
Error: System.CalloutException: Web service callout failed. Account or user does not have permission to set recipient email notifications due to multiple language...
DocuSign eSignature for Salesforce - Error: Attempt to de-reference a null object
Error when trying to send using any DocuSign button from Salesforce, including the standard button.
DocuSign eSignature for Salesforce - System.CalloutException: IO Exception: Exceeded max size limit of 6000000
Salesforce has an API callout limit of 6mb. DocuSign eSignature for Salesforce can work around this, but if the setting is disabled an error may occur.
Send with DocuSign button in Lightning on Salesforce Winter '17 error
Error: "The SourceID value for this DocuSign Custom Button is invalid."
Salesforce Error System.CalloutException: IO Exception: Read timed out
The most common cause of this error "Error System CalloutException IO Exception Read timed out" in DocuSign eSignature for Salesforce is general internet latency.
Why am I getting an error for a payment gateway configuration issue?
As an admin, if you get an email notification stating "Due to a payment gateway configuration issue, payments for the following envelope may not be completed" rev...
Print Driver - An error has occurred. Please try again
Unable to log in to Print Driver: Common Issues and Errors
Issues Uploading Documents - Common Errors, Causes and Solutions
Common errors, causes and how to resolve related issues uploading documents into the DocuSign's web app.
Why does my signer get the error "Envelope Not Accessible" when they try to open an envelope?
Access while correcting. If recipients try to view an envelope while you are correcting it, they get a message that it is not accessible, and that it is being cor...
Why aren’t my reminder settings being honored?
Discusses how Reminder and Expiration settings are handled, and how to troubleshoot unexpected behavior after updating these settings.
Why am I getting a payment failure?
Payment failure means that in between authorizing and charging a recipient, the card/bank account may have been canceled, expired, etc.
Why am I unable to rotate a page?
You can rotate individual pages in a document. If you upload a document and then find you need to rotate a page, you can do so when you add fields for your recipi...
Why aren't my signers receiving DocuSign Notification emails?
Signers not receiving DocuSign notifications? Check these tips...
Why are signatures showing with no frame?
If envelope is sent via a Mobile app or the senders accounts signature configuration is set to , there is no chrome (DocuSign frame) around the signature.
Print Driver FAQ
Common DocuSign Print Driver questions, issues and troubleshooting.
Internet Explorer 10 Support - Sunset in December 2017
To provide a more robust and secure experience to our customers, DocuSign will remove support for Internet Explorer 10 in the December 2017 service pack.
Why am I getting the error 'Recipient email bounced' after sending a document?
A document shows a status of Recipient email bounced...
How to Troubleshoot Website latency
DocuSign website is performing slower than expected
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