System Issues

Why are documents not attached to the Completed email notification?
Document attachments are defined by the account administrator on the sender's account.
DAL: Error, "Object reference not set to an instance of an object"
Docusign Apps Launcher (DAL): Error, "Object reference not set to an instance of an object" | Docusign Apps Launcher
DFS Error: "Please verify that you have been granted access to Docusign"
DSFS 7.0.2 install causes errors among users when clicking on DS Admin Tab or Sending via DSFS
Why aren’t my reminder settings being honored?
Discusses how Reminder and Expiration settings are handled, and how to troubleshoot unexpected behavior after updating these settings.
Send for Signature error: "You do not have access to send for signature, please contact your administrator" | Docusign CLM
Use this article to troubleshoot the error "You do not have access to send for signature, please contact your administrator." This error may appear when trying to...
Error: "account.docusign.com refused to connect" | Docusign for Salesforce
When attempting to utilize the Docusign for Salesforce integrations, your browser displays the error message "account.docusign.com refused to connect". This is us...
Common sending issues
Read this article if you are facing common sending issues like uploading/sending documents, errors like, "Page Cannot Be Displayed," email notification issues, or...
**Legacy** Docusign eSignature for Salesforce: Why aren't my completed envelopes being shown in Salesforce?
Learn what to do if completed Docusign envelopes aren't appearing in your Salesforce app.
**Legacy** Docusign eSignature for Salesforce: Unable to create Merge Fields/envelopes not writing back
Learn how to reconfigure Login between Docusign Connect and Salesforce when you are unable to create merge fields or an envelope is not writing back.
FAQ: Email link expiration
Read this article to learn the answers to frequently asked questions about Docusign email link expiration.
Docusign for Outlook Send by Email button no longer available
Due to a Microsoft Office bug, the “Send by email” button is no longer available in Docusign for Outlook. Read this article to learn a workaround for forwarding e...
Why aren't my signers receiving Docusign Notification emails?
Signers not receiving Docusign notifications? Check these tips...
Why are signatures showing with no frame?
The signature may show without a frame if the envelope is sent through a mobile app or if the sender's account configuration is set to remove the chrome (Docusign...
Bulk Send error: "The Auto-Activation value isn’t valid"
This article explains how to resolve the following Bulk Send error: "The Auto-Activation value isn’t valid."
The System Parameters do not appear in the Appliances Management snap-in
The System Parameters do not appear in the Appliances Management snap-in
Why is there an incorrect name on my email notification?
This is most likely caused by having an invalid contact defined in your email client for an @docusign.net email address.
Why am I unable to rotate a page in a Docusign document?
You can rotate individual pages in a document. If you upload a document and then find you need to rotate a page, you can do so when you add fields for your recipi...
Host In Person Signing Missing - Legacy Docusign eSignature for Salesforce
Follow these steps to learn what to do if in-person signing is missing in the legacy Docusign eSignature for Salesforce application.
Docusign Apps Launcher (DAL) Error: "Not the owner of the envelope"
Manage envelopes in the Docusign Apps Launcher (DAL). The error "Not the owner of the envelope" appears when a Docusign user tries to Void/Resend/Correct another ...
**Legacy** Docusign eSignature for Salesforce 7.0 Custom Button Error - This page requires a CSRF confirmation token, New button code format
Error "The link you followed isn’t valid. This page requires a CSRF confirmation token. Report this error to your Salesforce administrator."
Why does my signer get the error "Envelope Not Accessible" when they try to open an envelope?
If recipients try to view an envelope while you are correcting it, they will see a message stating that it is not accessible, and that it is being corrected by th...
Why is my envelope on hold?
If an envelope is stuck in an “On Hold” status, this may be due to copying the envelope from a prior one with delayed routing in place. Create a new envelope with...
**Legacy** Docusign eSignature for Salesforce - Error: Attempt to de-reference a null object
Error when trying to send using any Docusign button from Salesforce, including the standard button.
Why am I getting a payment failure?
Payment failure means that in between authorizing and charging a recipient, the card/bank account may have been canceled, expired, etc.
Issues uploading documents: common errors, causes, and solutions
Common errors, causes, and how to resolve related issues uploading documents into the Docusign web application.
"You have attempted to access a restricted URL" error
Attempting to navigate to other Docusign pages from an embedded sending view session is restricted and will prompt an error, "You have attempted to access a restr...
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