System Issues

Why are documents not attached to the 'Completed' email notification?
This is defined by the account administrator on the senders account and file size limitations.
Why aren’t my reminder settings being honored?
Discusses how Reminder and Expiration settings are handled, and how to troubleshoot unexpected behavior after updating these settings.
Why am I getting a payment failure?
Payment failure means that in between authorizing and charging a recipient, the card/bank account may have been canceled, expired, etc.
Why am I unable to rotate a page?
You can rotate individual pages in a document. If you upload a document and then find you need to rotate a page, you can do so when you add fields for your recipi...
Why aren't my signers receiving DocuSign Notification emails?
Signers not receiving DocuSign notifications? Check these tips...
DocuSign for Salesforce - Error: Attempt to de-reference a null object
Error when trying to send using any DocuSign button from Salesforce, including the standard button.
Salesforce Error System.CalloutException: IO Exception: Read timed out
The most common cause of this error "Error System CalloutException IO Exception Read timed out" in DocuSign for Salesforce is general internet latency.
Why am I getting an error for a payment gateway configuration issue?
As an admin, if you get an email notification stating "Due to a payment gateway configuration issue, payments for the following envelope may not be completed" rev...
Why are signatures showing with no frame?
If envelope is sent via a Mobile app or the senders accounts signature configuration is set to , there is no chrome (DocuSign frame) around the signature.
Print Driver FAQ
Common DocuSign Print Driver questions, issues and troubleshooting.
Issues Uploading Documents - Common Errors, Causes and Solutions
Common errors, causes and how to resolve related issues uploading documents into the DocuSign's web app.
Internet Explorer 10 Support - Sunset in December 2017
To provide a more robust and secure experience to our customers, DocuSign will remove support for Internet Explorer 10 in the December 2017 service pack.
Why am I getting the error 'Recipient email bounced' after sending a document?
A document shows a status of Recipient email bounced...
Print Driver - An error has occurred. Please try again
Unable to log in to Print Driver: Common Issues and Errors
DocuSign for Salesforce - Sending Error - Account or user does not have permission to set recipient email notifications
Error: System.CalloutException: Web service callout failed. Account or user does not have permission to set recipient email notifications due to multiple language...
How to Troubleshoot Website latency
DocuSign website is performing slower than expected
DocuSign for Salesforce 7.0 Custom Button Error - This page requires a CSRF confirmation token, New button code format
Error "The link you followed isn’t valid. This page requires a CSRF confirmation token. Report this error to your Salesforce administrator."
Why is there an incorrect name on my email notification?
This is most likely caused by having an invalid contact defined in your email client for an @docusign.net email address.
DocuSign for Salesforce - Failed to Resend DocuSign Envelope
All Demo envelopes older than 30 days on the DocuSign Demo account will be removed automatically.
Why does my signer get the error "Envelope Not Accessible" when they try to open an envelope?
Access while correcting. If recipients try to view an envelope while you are correcting it, they get a message that it is not accessible, and that it is being cor...
Dynamics 365 error: Didn’t receive a response from the DocuSign.DocuSignRequest plug-in within the 2:20 minute limit
Customer facing error: Didn’t receive a response from the DocuSign.DocuSignRequest plug-in within the 2:20 minute limit
Error when Sending: Document overlay line must have a positive value for 'line.y1''
Error when Sending with Line Markup Tool: Document overlay line must have a positive value for 'line.y1''
More