Why am I getting the error 'Recipient email bounced' after sending a document?

Issue

A document you sent shows a status of Recipient email bounced in the Documents list and the signer has not received the signing notification.

User-added image

Cause

This may be due to an incorrect recipient email address or an error from an email provider.

Solution

First, ensure that the email address you're sending to was entered correctly and is valid. An invalid email address will always bounce and cause this error.

You can modify an invalid email address using the Correct feature. For more information on this feature, please review this guide

User-added image

If the email address is valid, resend the document using the Remind feature. 

In the Documents list, locate the bounced document and click REMIND to resend the signing notification.

For more information on the Remind feature, please review this guide.