Access Documents
How can I find an envelope in my account using the envelope ID?
Learn how to search for and locate the Docusign envelope in your eSignature account using the envelope ID.
How do I access a signed Docusign document?
Read this article to learn how to access a Docusign document after signing.
Error: Envelope or Account Activation Not Found
Explanation and troubleshooting for "Envelope or Account Activation Not Found" errors.
Do Docusign envelope notification emails expire?
Docusign is increasing the security of our email notifications by automatically expiring links to envelopes after 5 accesses or 48 hours.
**Legacy** Docusign eSignature for Salesforce: Attach a completed Document to a different object from what it was sent from
This article explains how to set up Docusign and Salesforce settings to send from one object and attach the completed document to a different object. In this exam...
Use a Docusign account recovery code
Learn how to use a recovery code to access your Docusign account if you added a secondary email or a phone number and lost access to them.
I see the error, "recipient must have an active account"
Learn what to do if you see the error "cannot connect to server" or "recipient must have an active account" while trying to access a Docusign document from a link...
What do I do if Docusign misreads my ID?
Learn what you can do if Docusign misreads an ID during Identity Verification and someone is unable to sign.
FAQ: Email link expiration
Read this article to learn the answers to frequently asked questions about Docusign email link expiration.
How to Send zipForm forms to Docusign Rooms for Real Estate
Docusign Rooms for Real Estate - How to send zipForm forms to a room.
I'm closing my Docusign account. How can I export my envelopes?
This article explains how to export envelopes from your Docusign account in bulk.
Locate a Docusign envelope ID
Read this article to learn where to find a Docusign envelope ID number.
Can Signature Appliance encrypt documents or emails?
No. Signature Appliance does not support encrypting emails or documents.
Import a Document from Email to the Docusign Mobile App for iOS (iPad, iPhone, iPod Touch)
To import a document from an email to the Docusign mobile app, follow these steps:
How to make Excel data fit envelope page margins
Learn how to fix cutoff data when uploading an Excel spreadsheet to Docusign.
How do I access Trust Portal content?
If you want to read Docusign Trust Portal content, but cannot access it , it may be for several reasons: (a) you were not logged into your Docusign account when y...
Docusign CLM: Repair a Broken Toolbar Tile
Occasionally, a tile on the Docusign CLM Toolbar will fail to perform the expected action. In this case, you will have to rebuild the tile to restore functionalit...
How do I find an Envelope ID as a recipient/signer?
Docusign Apps Launcher (DAL): Documents Writing back to Custom Objects are not visible to some users
Docusign Identify: ID Verification FAQ
Identify is an open platform to connect any identification method to agreements. ID Verification is a Docusign offering on Identify that automates the verificatio...
Video: Docusign eSignature: How to Set Up Shared Access
CLM - 10k Folder View Limit
How to resolve a document upload error by printing the document to a new PDF
How to resolve a document upload error by printing the document to a new PDF.
DocuSign CLM: Remove Public Share Access from a Folder or File
Creating a public share link for a document or folder allows non-DocuSign CLM users to view content from your account.