How to resolve a document upload error by printing the document to a new PDF

Below is a how-to guide for printing a problematic PDF to a new PDF. This process "flattens" and re-generates the file to fix common causes of upload issues. For additional assistance, please see Article: Issues Uploading Documents - Common Errors, Causes, and Solutions

If you receive a Document Upload Error, you may need to flatten the document before uploading.
 
User-added image

To flatten a document, follow these steps:
  1. Open the PDF in your preferred PDF viewer. Note: Your steps may vary depending on the PDF viewer you use.
  2. Click the File menu, then click Print.
    User-added image
  3. Select a PDF Writer from the Printer list, then click Print. Common PDF writers include Adobe PDF and Foxit Reader PDF Printer.
    User-added image
  4. When prompted, choose a name for the file, then click Save.
    User-added image
  5. Upload the new file to DocuSign.

 
Share
Was this content helpful?
Still need help?
Visit the Community
DocuSign customers ask and answer questions for each other.
Go To the Community
Contact Support
A customer service rep can help answer your questions.
Contact Support