How to resolve a document upload error by printing the document to a new PDF

Below is a how-to guide for printing a problematic PDF to a new PDF. This process "flattens" and re-generates the file to fix common causes of upload issues. For additional assistance, please see Article: Issues Uploading Documents - Common Errors, Causes, and Solutions

If you receive a Document Upload Error, you may need to flatten the document before uploading.
 
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To flatten a document, follow these steps:
  1. Open the PDF in your preferred PDF viewer. Note: Your steps may vary depending on the PDF viewer you use.
  2. Click the File menu, then click Print.
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  3. Select a PDF Writer from the Printer list, then click Print. Common PDF writers include Adobe PDF and Foxit Reader PDF Printer.
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  4. When prompted, choose a name for the file, then click Save.
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  5. Upload the new file to DocuSign.

 
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