System Issues
Common signing issues
We will explain how to resolve several of the common issues a signer can run into during signing a DocuSign envelope.
Error: Envelope or Account Activation Not Found
Explanation and troubleshooting for "Envelope or Account Activation Not Found" errors.
Black lines on Documents in Adobe Reader on Windows 10
Windows 10 anniversary update causes black lines on documents in Adobe Reader.
DocuSign Mobile - Action Not Supported Error
Addressing the "Action Not Supported" error message in the DocuSign mobile app
Why won’t signature validate when sent to another computer
To properly validate signatures on workstations other than the one a document was sent from, access to the root certificate is required.
CoSign Client Issue with SHA-2 Code Signing Support
A patch which enables SHA-2 code signing support has not been installed on the impacted computer.
Embedded Signing or Sending Session in an iFrame loads a blank, white screen or shows unsupported browser error (Internet Explorer)
Cause and resolution for a known issue with Internet Explorer 8 and above running in Compatibility View, which causes issues loading embedded signing and/or sendi...