System Issues

Common signing issues
We will explain how to resolve several of the common issues a signer can run into during signing a DocuSign envelope.
Reset Audio and Video Connections in a Remote Online Notary Session - Remote Online Notary Session Technical Guide
When documents are sent for remote online notary service, the participants meet in a virtual notary session. Learn how a notary can reset a participant's audio an...
No Audio and Video in Google Chrome in a Remote Online Notary Session (“An unexpected error occurred...”) - Remote Online Notary Session Technical Guide
When documents are sent for remote online notary service, the participants meet in a virtual notary session. Learn how to resolve issues where the audio and video...
No Audio or Video in a Remote Online Notary Session - Remote Online Notary Session Technical Guide
When documents are sent for remote online notary service, the participants meet in a virtual notary session. Learn how to resolve issues where the audio and video...
Poor Connection in a Remote Online Notary Session ("Reconnecting" Message) - Remote Online Notary Session Technical Guide
When documents are sent for remote online notary service, the participants meet in a virtual notary session. Learn how to fix a poor connection in the notary sess...
Remote Online Notary Journal Entry Fails to Save (“Refused to Connect” Error) - Remote Online Notary Session Technical Guide
When documents are sent for remote online notary service, the participants meet in a virtual notary session. Learn how to fix issues where the notary journal entr...
Troubleshoot Remote Online Notary Session Issues - Remote Online Notary Session Technical Guide
When documents are sent for remote online notary service, the participants meet in a virtual notary session. Learn how to resolve common issues that might occur d...
Participant Dropped from a Remote Online Notary Session - Remote Online Notary Session Technical Guide
When documents are sent for remote online notary service, the participants meet in a virtual notary session. Learn how to resolve issues that might cause a partic...
CoSign Client 8.0.0.4 Issue with SHA-2 Code Signing Support
A patch which enables SHA-2 code signing support has not been installed on the impacted computer.
Remote Online Notary Session Technical Guide
When documents are sent for remote online notary service, the participants meet in a virtual notary session. This guide contains the technical requirements for pa...
System Requirements for Joining a Remote Online Notary Session - Remote Online Notary Session Technical Guide
When documents are sent for remote online notary service, the participants meet in a virtual notary session. Learn about the technical requirements for participat...
Troubleshoot Remote Online Notarization
Learn how participants can resolve common issues that might occur during a DocuSign Notary remote online notary session.
Use a Phone as the Audio for a Remote Online Notary Session - Remote Online Notary Session Technical Guide
When documents are sent for remote online notary service, the participants meet in a virtual notary session. Learn how to call in to the session from your phone.
Get Help with Remote Online Notarization
Find out how signers, notaries and other participants can get help with remotely notarizing documents with DocuSign Notary.
Error: Envelope or Account Activation Not Found
Explanation and troubleshooting for "Envelope or Account Activation Not Found" errors.
DocuSign CLM.CM - Troubleshooting DocuSign Integration
This guide contains the steps necessary to fix the integration.
iFrame Embedded Session loads a blank
iFrame Embedded Session loads a blank, white screen or shows unsupported browser error (Internet Explorer)
DocuSign Mobile - Complete this document in a browser
Addressing the "Complete this document in a browser" message in the DocuSign mobile app
How to Troubleshoot Website latency
DocuSign website is performing slower than expected
Why am I getting a payment failure?
Payment failure means that in between authorizing and charging a recipient, the card/bank account may have been canceled, expired, etc.
How do I get signing Session Information?
From within the signing session, navigate to Other Actions -> Session Information to view dialog
Gray screen when Signing using Internet explorer 11.0.40
Workaround: use a differently browser.
Why is there an incorrect name on my email notification?
This is most likely caused by having an invalid contact defined in your email client for an @docusign.net email address.
Why am I unable to pay with PayPal?
Most often this happens because the PayPal payment method is not properly set up by the sender. Please contact the sender or try another available payment method.
Why do I keep getting email reminders to Sign with DocuSign?
To stop getting email reminders - Decline to Sign or Complete Signing.
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