DocuSign Mobile - Complete this document in a browser

Issue

When trying to sign an envelope from within the DocuSign Mobile App, I receive an error of "Complete this document in a browser. Completing this document is not supported in the mobile app. To complete, open this document in a browser."

Error: Complete this document in a browser

Cause

The DocuSign Mobile App is built to handle most workflows, but there are some advanced features that are not compatible with the mobile app.

Solution

For envelopes using any of the following features, a signer will need to access the envelope via a web browser, rather than from directly inside the mobile app.

Envelope level (using one of these features will prevent all signers on the envelope from signing via the mobile app):

  1. Supplemental Documents
  2. Sent from a 21 CFR Part 11 compliant account
 Recipient level (if a recipient has been assigned one of these fields or roles, they will not be able to access the envelope from the mobile app):
  1. Standards Based Signatures
  2. eHanko
  3. Specify Recipients
  4. Allow to Edit
  5. Update Recipients
  6. Signs with Notary
NOTE:  The above features are only restricted from the mobile app.  Signers can use a web browser on their mobile device to sign an envelope that uses any of these features.

Keywords: Mobile, iOS, Android, Droid, Action Not Supported, Error, Signing
Share
Was this content helpful? Vote content up Vote content down
Still need help?
Visit the Community
DocuSign customers ask and answer questions for each other.
Go To the Community
Contact Support
A customer service rep can help answer your questions.
Contact Support