FAQ: Docusign signing
Answers to common questions like how to correct an envelope, how to contact a sender, and how to download documents.
Troubleshoot common signing issues
Read this article to learn how to resolve several common issues a signer can run into while signing a Docusign envelope.
Common sending issues
Read this article if you are facing common sending issues like uploading/sending documents, errors like, "Page Cannot Be Displayed," email notification issues, or...
eSignature: Emails received on envelopes that have been signed
Email reminders continue for envelopes that were signed and completed. When an envelope is signed on a mobile device, if the cookies settings are not set to allow...
Why aren’t my reminder settings being honored?
Discusses how Reminder and Expiration settings are handled, and how to troubleshoot unexpected behavior after updating these settings.
FAQ: Docusign Developer Templates, Envelopes, and Connect
Docusign Developer FAQ about eSignature Templates, Envelopes, and Docusign Connect.
What time do Docusign envelopes expire?
Envelope expiration and reminder email notifications typically occur based on the day that the envelope was sent. The day is calculated based on the sending accou...
What is included in each Docusign IAM plan?
Learn what is included in a Docusign IAM plan.
Limitations When Creating or Signing an Envelope in Docusign
Limitations When Creating or Signing an Envelope in Docusign
Act on behalf of another Salesforce user from the Docusign envelope status widget
Provide the possibility to a Salesforce user to act on behalf of another Salesforce user using the Docusign envelope status widget
**Legacy** Docusign eSignature for Salesforce - Docusign Envelope Configurations (7.0+)
In Docusign eSignature for Salesforce version 7.0 (and newer), custom buttons can now be made using the Docusign Envelope Configurations tab.
Docusign Apps Launcher error: "The request contained at least one invalid parameter. expireWard cannot exceed value of expireAfter"
Docusign Apps Launcher error: "The request contained at least one invalid parameter. expireWard cannot exceed value of expireAfter"
What account settings do I need to check when moving from Demo to Production environment?
Read this article to learn what account settings to check when migrating from Demo to Production.
Why am I still getting email notifications after signing?
Learn why you are getting email notifications even after signing a Docusign document, and how to fix it.
Why didn't I receive an email notification from CLM? | Docusign CLM
There are multiple steps and actions that could trigger Docusign CLM notifications. Whether assigning a task to a user through a workflow or sending a manual remi...
Notifications for Docusign for Real Estate Plus: Broker Edition Users
The following information pertains to Docusign Rooms for Real Estate Broker Edition only. This typically applies to individual users who also have Rooms, not to t...
Docusign Apps Launcher (DAL) Error: "Not the owner of the envelope"
Manage envelopes in the Docusign Apps Launcher (DAL). The error "Not the owner of the envelope" appears when a Docusign user tries to Void/Resend/Correct another ...
Why do I keep getting email reminders to sign with Docusign?
To stop getting email reminders - Decline to Sign or Complete Signing.
How many login attempts do I have before I am locked out of my Docusign account?
If you enter incorrect login information six times in a short time frame, your Docusign account will prevent you from access for a short period.
When does a document that was resent expire?
Resending a document for signature
Can you bring in the senders name as a merge field into the email content?
Not allowed to set reminders and expirations
Sending delayed envelopes
Adding reminders after sending
Can the default envelope expiration of 120 days be changed to a lower number?
Redundant message in completion emails
Reminders - time of day
How to change a wrong signature without an account, the document gets prepopulated with the wrong signature
REST API for sending Notification / Reminder to in-process envelope
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