System Issues
Two-Step Verification: Your account has been locked out due to too many attempts to send a security code
How to help regain access to your DocuSign account if locked out by Two Step (Two Factor Auth) Verification
DocuSign SSO - The issuing identity provider is not registered with DocuSign
DocuSign SSO - The issuing identity provider is not registered with DocuSign
DocuSign for SharePoint On-Prem 2013/2016 PowerShell Script Usage
DocuSign for SharePoint On-Prem 2013/2016 v3.1 and above allows installation of the integration via SharePoint Admin PowerShell command
Connect Error - The remote certificate is invalid according to the validation procedure
Error: System.Net.WebException: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.; System.Security.Auth...
Issue downloading the Print Driver v3.x .MSI file on Windows 7
IE: Print Driver Windows 7 .msi files download as .ps instead
Why I am I stuck on the DocuSign Login screen?
When trying to login to DocuSign you see the DocuSign logo and a loading bar but the screen never progresses after it fully loads.
DocuSign SSOv2 - Identity Provider Settings
An overview of Identity Provider configuration
DocuSign for Sharepoint Online - Permission Issues
SharePoint contribute permissions are required to send an envelope for signature. The user must have contribute permissions to the entirety of the Site Collection...
What information is needed when Contacting DocuSign Customer Support?
To optimize your Support Case handling and turn-around time, please make sure to include all relevant information in your support case.
DocuSign for Salesforce - Document Element Did Not Contain the Encoded Document
Specifically intended to address the error "The document element did not contain the encoded document, or there is a problem with the encoding."
How to join a WebEx meeting with DocuSign?
Learn how to easily join a computer-based screen sharing session, through Cisco WebEx, a tool that's great for sharing your screen and troubleshooting an issue, o...
Why is the DocuSign for Salesforce Connect login configured checkbox unchecking?
Article that goes over some scenarios on how the Login Configured Checkbox in connect settings can become unchecked.
SSO Email Domain Change Error - There was an error changing email, please try again later
When users are attempting to change their emails they’re receiving an error “There was an error changing email, please try again later”.