System Issues
Internet Explorer 10 Support - Sunset in December 2017
To provide a more robust and secure experience to our customers, DocuSign will remove support for Internet Explorer 10 in the December 2017 service pack.
“Can’t Find Certificate” error after Signature Appliance client install
After installing the Signature Appliance client, users unexpectedly receive the error “Can’t Find Certificate”. If using an Active Directory environment, please ...
Session Timeout FAQ - "Session Has Expired" error
When browsing a website that is database driven and requires a login to a secure page such as DocuSign, you may get a "Session Expired" or "Session Has Expired" e...
Why is my user's status showing as ActivationRequired?
In the user administration sections, you may come across a user who is showing as ActivationRequired.
Application Error. Sorry, there was a problem loading the application. Please try again.
When logging in or clicking links in DocuSign you receive the error "Application Error. Sorry, there was a problem loading the application. Please try again."
Why am I not getting DocuSign email notifications?
Occasionally, DocuSign email notifications may be blocked by either your email server, firewall, email provider, or email client.
DocuSign for SharePoint On-Prem 2013/2016 PowerShell Script Usage
DocuSign for SharePoint On-Prem 2013/2016 v3.1 and above allows installation of the integration via SharePoint Admin PowerShell command
Unable to log in to Retrieve: "The remote server returned an error: (401) Unauthorized."
Unable to log in to Retrieve. Error: "Login failed. The remote server returned an error: (401) Unauthorized."
Error When Uploading a New License to DocuSign Signature Appliance
Error with upload a new license to Signature Appliance - “Reply not compatible with license” ("Reply not compitable with license")
DocuSign for Outlook or Word Error: This app could not be started
This article provides a solution for the App Error: This app could not be started. error message in DocuSign for Outlook and DocuSign for Word.
What information is needed when Contacting DocuSign Customer Support?
To optimize your Support Case handling and turn-around time, please make sure to include all relevant information in your support case.
How to Troubleshoot Website latency
DocuSign website is performing slower than expected
DocuSign SSOv2 - Identity Provider Settings
An overview of Identity Provider configuration
How to resolve DocuSign for Salesforce 'error: no protocol' after upgrading to v6.4.x
Steps to resolve the error no protocol: restapi/v2/accounts/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/custom_fields after upgrading to DocuSign for Salesforce v6.4.x a...
How to join a WebEx meeting with DocuSign?
Learn how to easily join a computer-based screen sharing session, through Cisco WebEx, a tool that's great for sharing your screen and troubleshooting an issue, o...
DocuSign for Salesforce: Merge Fields From Currency and Number Fields Do Not Contain Commas
A workaround to resolve the formatting of currency and number fields from Salesforce when using merge fields
Manually Adding Trusted Remote Sites to Salesforce
How to manually add trusted remote sites to Salesforce
Salesforce API Request Limit Exceeded
When a Salesforce organization has hit its API limit, the DocuSign for Salesforce plugin will not function until the count rolls over.
Connect Error - The remote certificate is invalid according to the validation procedure
Error: System.Net.WebException: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.; System.Security.Auth...
DocuSign HSM - Key Media is Locked (rc:40980)
Error 40980: Key media is locked, since an incorrect password was entered more than the permitted number of times.
DocuSign for Sharepoint Online - Permission Issues
SharePoint contribute permissions are required to send an envelope for signature. The user must have contribute permissions to the entirety of the Site Collection...