System Issues
Error When Uploading a New License to DocuSign Signature Appliance
Error with upload a new license to Signature Appliance - “Reply not compatible with license” ("Reply not compitable with license")
DocuSign for Outlook or Word Error: This app could not be started
This article provides a solution for the App Error: This app could not be started. error message in DocuSign for Outlook and DocuSign for Word.
What information is needed when Contacting DocuSign Customer Support?
To optimize your Support Case handling and turn-around time, please make sure to include all relevant information in your support case.
Why am I not getting DocuSign email notifications?
Occasionally, DocuSign email notifications may be blocked by either your email server, firewall, email provider, or email client.
How to Troubleshoot Website latency
DocuSign website is performing slower than expected
DocuSign SSOv2 - Identity Provider Settings
An overview of Identity Provider configuration
Why is my user's status showing as ActivationRequired?
In the user administration sections of both Classic and New DocuSign web application experiences, you may come across a user who is showing as ActivationRequired....
How to resolve DocuSign for Salesforce 'error: no protocol' after upgrading to v6.4.x
Steps to resolve the error no protocol: restapi/v2/accounts/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/custom_fields after upgrading to DocuSign for Salesforce v6.4.x a...
How to join a WebEx meeting with DocuSign?
Learn how to easily join a computer-based screen sharing session, through Cisco WebEx, a tool that's great for sharing your screen and troubleshooting an issue, o...
DocuSign for SharePoint On-Prem 2013/2016 PowerShell Script Usage
DocuSign for SharePoint On-Prem 2013/2016 v3.1 and above allows installation of the integration via SharePoint Admin PowerShell command
DocuSign for Salesforce: Merge Fields From Currency and Number Fields Do Not Contain Commas
A workaround to resolve the formatting of currency and number fields from Salesforce when using merge fields
Manually Adding Trusted Remote Sites to Salesforce
How to manually add trusted remote sites to Salesforce
Salesforce API Request Limit Exceeded
When a Salesforce organization has hit its API limit, the DocuSign for Salesforce plugin will not function until the count rolls over.
Connect Error - The remote certificate is invalid according to the validation procedure
Error: System.Net.WebException: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.; System.Security.Auth...
DocuSign HSM - Key Media is Locked (rc:40980)
Error 40980: Key media is locked, since an incorrect password was entered more than the permitted number of times.
DocuSign for Sharepoint Online - Permission Issues
SharePoint contribute permissions are required to send an envelope for signature. The user must have contribute permissions to the entirety of the Site Collection...
DocuSign for Salesforce: Connect failure - Required fields are missing
A potential issue regarding your Connect configuration
Two-Step Verification: Your account has been locked out due to too many attempts to send a security code
How to help regain access to your DocuSign account if locked out by Two Step (Two Factor Auth) Verification
DocuSign SSO - The issuing identity provider is not registered with DocuSign
DocuSign SSO - The issuing identity provider is not registered with DocuSign
Issue downloading the Print Driver v3.x .MSI file on Windows 7
IE: Print Driver Windows 7 .msi files download as .ps instead
Why I am I stuck on the DocuSign Login screen?
When trying to login to DocuSign you see the DocuSign logo and a loading bar but the screen never progresses after it fully loads.