Access Documents
How do I access a signed Docusign document?
Read this article to learn how to access a Docusign document after signing.
Do Docusign envelope notification emails expire?
Docusign is increasing the security of our email notifications by automatically expiring links to envelopes after 5 accesses or 48 hours.
I see the error, "recipient must have an active account"
Learn what to do if you see the error "cannot connect to server" or "recipient must have an active account" while trying to access a Docusign document from a link...
What do I do if Docusign misreads my ID?
Learn what you can do if Docusign misreads an ID during Identity Verification and someone is unable to sign.
FAQ: Email link expiration
Read this article to learn the answers to frequently asked questions about Docusign email link expiration.
Locate a Docusign envelope ID
Read this article to learn where to find a Docusign envelope ID number.
Can Signature Appliance encrypt documents or emails?
No. Signature Appliance does not support encrypting emails or documents.
Import a Document from Email to the Docusign Mobile App for iOS (iPad, iPhone, iPod Touch)
To import a document from an email to the Docusign mobile app, follow these steps:
Error: Envelope or Account Activation Not Found
Explanation and troubleshooting for "Envelope or Account Activation Not Found" errors.
How do I find an Envelope ID as a recipient/signer?
Docusign Identify: ID Verification FAQ
Identify is an open platform to connect any identification method to agreements. ID Verification is a Docusign offering on Identify that automates the verificatio...
How to resolve a document upload error by printing the document to a new PDF
How to resolve a document upload error by printing the document to a new PDF.