System Issues
Why are documents not attached to the Completed email notification?
Document attachments are defined by the account administrator on the sender's account.
Why are signatures showing with no frame?
The signature may show without a frame if the envelope is sent through a mobile app or if the sender's account configuration is set to remove the chrome (Docusign...
Bulk Send error: "The Auto-Activation value isn’t valid"
This article explains how to resolve the following Bulk Send error: "The Auto-Activation value isn’t valid."
The System Parameters do not appear in the Appliances Management snap-in
The System Parameters do not appear in the Appliances Management snap-in
Why is there an incorrect name on my email notification?
This is most likely caused by having an invalid contact defined in your email client for an @docusign.net email address.
Why am I unable to rotate a page in a Docusign document?
You can rotate individual pages in a document. If you upload a document and then find you need to rotate a page, you can do so when you add fields for your recipi...
FAQ: Email link expiration
Read this article to learn the answers to frequently asked questions about Docusign email link expiration.
Host In Person Signing Missing - Legacy Docusign eSignature for Salesforce
Follow these steps to learn what to do if in-person signing is missing in the legacy Docusign eSignature for Salesforce application.
Docusign Apps Launcher (DAL) Error: "Not the owner of the envelope"
Manage envelopes in the Docusign Apps Launcher (DAL). The error "Not the owner of the envelope" appears when a Docusign user tries to Void/Resend/Correct another ...
**Legacy** Docusign eSignature for Salesforce - INVALID_FIELD - A merge field value for a Tab could not be retrieved.
Merge field writeback Issue
**Legacy** Docusign eSignature for Salesforce 7.0 Custom Button Error - This page requires a CSRF confirmation token, New button code format
Error "The link you followed isn’t valid. This page requires a CSRF confirmation token. Report this error to your Salesforce administrator."
Why aren't my signers receiving Docusign Notification emails?
Signers not receiving Docusign notifications? Check these tips...
Common sending issues
Read this article if you are racing common sending issues like uploading/sending documents, errors like, "Page Cannot Be Displayed," email notification issues, or...
DFS Error: "Please verify that you have been granted access to Docusign"
DSFS 7.0.2 install causes errors among users when clicking on DS Admin Tab or Sending via DSFS
Why does my signer get the error "Envelope Not Accessible" when they try to open an envelope?
If recipients try to view an envelope while you are correcting it, they will see a message stating that it is not accessible, and that it is being corrected by th...
Why am I getting the Failure status after sending an envelope?
An envelope shows a status of Failure.
Why aren’t my reminder settings being honored?
Discusses how Reminder and Expiration settings are handled, and how to troubleshoot unexpected behavior after updating these settings.
Why is my envelope on hold?
If an envelope is stuck in an “On Hold” status, this may be due to copying the envelope from a prior one with delayed routing in place. Create a new envelope with...
Error: "Unable to save PowerForm Data / Selected template is not valid for a PowerForm"
Errors when attempting to create a PowerForm
**Legacy** Docusign eSignature for Salesforce - Error: Attempt to de-reference a null object
Error when trying to send using any Docusign button from Salesforce, including the standard button.
Why am I getting a payment failure?
Payment failure means that in between authorizing and charging a recipient, the card/bank account may have been canceled, expired, etc.
Issues uploading documents: common errors, causes, and solutions
Common errors, causes, and how to resolve related issues uploading documents into the Docusign web application.
Docusign Document and Envelope File Size Limitations
"You have attempted to access a restricted URL" error
Attempting to navigate to other Docusign pages from an embedded sending view session is restricted and will prompt an error, "You have attempted to access a restr...
Salesforce Error System.CalloutException: IO Exception: Read timed out
The most common cause of this error "Error System CalloutException IO Exception Read timed out" in Docusign eSignature for Salesforce is general internet latency.
Error, "To create associated status records, all envelopes must be in sent or created state with a valid Docusign ID"
Read this article if you see the error, "To create associated status records, all envelopes must be in ‘sent’ or ‘created’ state with a valid Docusign ID.”
**Legacy** Docusign eSignature for Salesforce - Sending Error - Account or user does not have permission to set recipient email notifications
Error: System.CalloutException: Web service callout failed. Account or user does not have permission to set recipient email notifications due to multiple language...
Getting started with Docusign eSignature for Salesforce and Salesforce CPQ
Before sending with eSignature for Salesforce you must set up your Salesforce org, Quote template, and envelope template before you can send envelopes. These st...
Microsoft Office - Quick Parts and Formulas not displaying expected results
Microsoft Office file data like Word Quick Parts and Microsoft Excel formulas or functions using system or file data not displaying expected results
Email link scanning services issue for email notifications
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