FAQ: How do I make changes to my Docusign plan?
Learn how to upgrade or downgrade your Docusign account subscription, manage it before auto-renewal, or to cancel or close your account.
Downgrade or close your Docusign account
Read this article to learn more about whether you should close or cancel your Docusign account, downgrade your account, or simply manage your Docusign account sub...
Billing FAQ: Docusign eSignature
Answers to commonly-asked Docusign account billing questions such as how to request an invoice, how to change credit card information, or how to change the billin...
FAQ: Docusign signing
Answers to common questions like how to correct an envelope, how to contact a sender, and how to download documents.
Update your payment information
Docusign has a few payment options available: Credit Card, Paypal and Direct Debit. Note:You must have account administrator privileges to update the billing info...
Does my Docusign subscription plan automatically renew?
To provide uninterrupted service, your monthly or annual Docusign subscription renews automatically on your billing anniversary date.
Docusign Refund Policy
Read the Docusign Refund Policy to learn more about upgrading, downgrading, closing, and cancelling a Docusign account, and how to request a refund. If you downgr...
Troubleshoot common signing issues
Read this article to learn how to resolve several common issues a signer can run into while signing a Docusign envelope.
Account suspension FAQ
Read this article to learn why your account is suspended, and then resolve the issue. The most common reason is that your account renewal period has come up, and ...
Understand your Docusign invoice for Web plans
As the administrator on your Docusign account, you have access to certain billing and usage details. This article describes how to understand your invoice as a cu...
Docusign for Nonprofits Support Page & FAQ
Docusign for Nonprofits offers discounts on select products and license types within Docusign’s suite of agreement management products to eligible nonprofit organ...
FAQ: Docusign developer general administration and authentication
Docusign Developer FAQ about General Administration and Authentication.
Docusign Apps Launcher (DAL): Docusign Gen for Salesforce (Extending Your Gen Trial)
Docusign Gen - How to Extend Gen sub-product access/Manage Trial vs Paid versions (part of Docusign Apps Launcher (DAL))
TechSoup Nonprofit Discount Program
As of April 2025, we no longer offer product donations or discounts through TechSoup. If you are a current Docusign customer and purchased your license through Te...
Docusign Renewals
Learn the answers to commonly asked questions about Docusign account renewals.
What do I do if I was charged an unexpected amount on my Docusign invoice?
If you see an incorrect charge/amount on your Docusign invoice, check past invoices and compare them to the current one and search for differences (e.g., a new us...
Why is my Docusign account suspended?
Learn the reasons behind and solutions for your Docusign account being suspended.
Cancel Your Subscription or Close your Docusign Account
Follow these steps to learn how to close or cancel (downgrade to free) your Docusign account subscription as an account administrator. If you want to close your a...
Docusign Refunds
Learn answers to commonly asked questions about Docusign refunds, including whether you qualify for one, and how to request a refund from Docusign.
How do I change my Docusign plan from Annual to Monthly?
Learn how to switch from an annual to monthly, or a monthly to an annual Docusign plan/subscription.
Manage or cancel your Docusign plan (Android)
Learn how to upgrade, downgrade, or cancel your Docusign plan in the Android mobile app.
Manage or cancel your Docusign plan (iPad, iPhone)
Learn how to upgrade, downgrade, or cancel your Docusign plan from the Docusign mobile app for iOS.
How long does Docusign store my documents?
Read this article to learn how long Docusign stores your documents and envelopes.
How do I unsubscribe from Docusign emails?
You can opt out of email marketing messages we send. You can opt out of these messages by clicking on the “unsubscribe” link in the email message.
Issues uploading documents: common errors, causes, and solutions
Common errors, causes, and how to resolve related issues uploading documents into the Docusign web application.
Docusign SSO: How to troubleshoot common issues
Learn how to troubleshoot common SSO issues in Docusign.
How do I change the default currency of my eSignature account?
To change your currency, you’ll need to create a new account and select your desired currency.
How do I change my signature or adopt a custom signature? (iOS and Android)
You can adopt or change your signature from the Docusign mobile apps available for iOS and Android.
Docusign SMS and WhatsApp Service
Read this article to learn more about the Docusign SMS and WhatsApp Service Terms of Service.
Why was my credit card charge denied?
Credit cards are typically rejected because the card is invalid in some way.
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