Meet Our Team
Our goal is to provide you with the best quality customer support available. Everything we do is geared towards helping you enjoy using DocuSign. We provide a high standard of expert advice and technical support no matter how big or small your business.
Locations
Ready to assist no matter where you are
Customer Support Kudos
See what our customers have to say about us
“Jon was very nice, professional and listened. What I liked the best was he told me he would call me back when the issue was resolved and he did! Jon is a true asset to your DocuSign team!”
“Cassandra was patient, persistent, easy to understand, and helped me resolve my problem with logos very quickly.”
"Oscar was very knowledge and patient when dealing with my issue. Additionally, he was professional and polite."
“Amy was very patient with me as I am brand new to DocuSign – she knew the answers to every question I had and was so nice to deal with. An outstanding representative of your company.”
Customer Support Agent of the Quarter
All our people are great, but each quarter we like to highlight one person that has done a fabulous job!
Ayelet

Ayelet joined DocuSign upon the acquisition of Algorithmic Research, Ltd. (ARX) in March 2015.  She continued to support ARX legacy products until April 2017 when she was promoted to the role of DocuSign Signature Appliance Support Engineer.  She is now focused on supporting our global customers.

Read what some of our customer’s had to say about her!

“Ayelet and the dear DocuSign staff, many thanks to you for the professional support and the excellent service that enable us to put a stable test in front of the Ministry of Justice.”

“It was a pleasure receiving support from Ayelet. Ayelet is very patient and professional.”

“Ayelet was very kind and full of patience. The issue could not have been resolved without your customer support.  In addition, the WebEx tool was really easy to use and helped greatly.”

Here is some additional information from Ayelet herself.

– In what city were you born?
Holon, Israel.

– What aspect of your role do you enjoy the most?
Connection with customers. I'm very glad to meet new customers from all over the world and succeed to assist with any questions.

– What is your motto or personal mantra?
"You only fail when you stop trying" - Albert Einstein