João is a hero in Support. He has the power to turn any problem into a solution, no matter how difficult it is. With almost 4 years at DocuSign and two promotions, João is practically a rock star in Support. He can adapt to any scenario and can support customers in English, Spanish and Portuguese (his native language).
Here is what some of our customers have to say about João.
“The attendant João was fantastic, in addition to solving the problem he guided me on how to use the tool and helped me with the configuration.”
“Congratulations to DocuSign for the standard of customer support. The operator João had a praiseworthy stance, both in terms of mastery of the tool and patience. Excellent service!”
“João was extremely professional and friendly! Such professionals are necessary for any corporation that seeks excellence in service quality.”
Here is some additional information from João himself.
What is your proudest moment at DocuSign?
- In 2017 a quadriplegic user/recipient signed the document with a pen in his mouth. He was very touched once he didn't need anybody's help. He felt capable, self-sufficient, and free. That day, it stopped being a good job and became a mission to me.
What is the favorite part about working for DocuSign?
- We are saving forests, saving water, helping people to use less non-renewable resources. We are helping people around the globe make a healthier planet.
What do you like most about DocuSign?
- We are gently and politely transforming the planet and the way human beings interact as a society.