Taylor joined the team less than two years ago and quickly became the go-to person for technical questions. Customers have said he is patient, helpful and “by far the best customer support agent I have worked with.”
Here is some additional information from Taylor himself.
I have been with Tier II Premier Support for a year and a half and I have been in the IT industry for over 15 years. In these years I have held several roles ranging from Help Desk representative, Systems Administrator, Product Support, and even Field Engineer. I quickly learned that the customers calling in to Tier II support often hold one of those roles as well. This creates an immediate rapport even if it’s the first time talking with a customer. I feel that I can truly understand their situation or circumstances and can interpret their needs even if they are having trouble doing so themselves. Along with being naturally sociable and charismatic, I often find myself engaged in humors or light-hearted conversation while also working though customer issues with a high level of efficiency and professionalism.
What is your favorite quote?
– Teamwork makes the dream work!
What is your proudest moment at DocuSign?
– Being personally selected to play an integral role on a project that will focus on helping nonprofit organizations. Being able to serve the community or others in need is something I value highly.
What do you like most about DocuSign?
– The ongoing focus on environmental sustainability and the drive to give back in the form of encouraged Volunteer Time Off and DocuSign Impact events.