Meet Our Team


Our goal is to provide you with the best quality customer support available. Everything we do is geared towards helping you enjoy using DocuSign.

We provide a high standard of expert advice and technical support no matter how big or small your business.


Locations


We are located all over the world so we're ready to assist you no matter where you are.


Customer Support Kudos


Here are some of the things our customers have to say about us.


“Jon was very nice, professional and listened. What I liked the best was he told me he would call me back when the issue was resolved and he did! Jon is a true asset to your DocuSign team!”

“Cassandra was patient, persistent, easy to understand, and helped me resolve my problem with logos very quickly.”

"Oscar was very knowledge and patient when dealing with my issue. Additionally, he was professional and polite."

“Amy was very patient with me as I am brand new to DocuSign – she knew the answers to every question I had and was so nice to deal with. An outstanding representative of your company.”

Customer Support Agent of the Quarter


All our people are great, but each quarter we like to highlight one person that has done a fabulous job!


Charles


Charles is one of our most experienced customer support agents. He joined DocuSign in November 2015 with the acquisition of OpenTrust’s Trusted Documents and Transactions (TDT) Division. He assists our customers in the integration of our Protect & Sign solutions, and is recognized for his skills and the quality of his support.
 
Here is some additional information from Charles himself.
 
What is the favorite part about working for DocuSign?
The people which are great and open minded.  The feeling of being part of something that shapes our lives and our future. Digital signature is a way of solving lots of issues such as time management, environment, every day comfort, etc.
 
What is your proudest moment at DocuSign?
The Protect & Sign migration, I am very proud to have been an important piece of that and having been acknowledged for it was bliss after many years of hard work.
 
If you were stuck on an island what three things would you bring?
·    A big solid knife (like Crocodile Dundee’s)
·    A flashlight powered by hand movement
·    A fish net
 
What is your motto or personal mantra?
“Try and try again, difficulties are better beaten than avoided”
 
Three words to best describe you:
·    Patient
·    Curious
·    Passionate
 
In what city were you born?
Marignane, south of France