Valere's approach to case working is 100% focused on the customer and has a natural empathy to their situation and a willingness to help. He is a an example for team members in terms of how he handles his customers, manages internal stakeholders and drives knowledge improvement.
Here is some additional information from Valere himself.
I started in Tier II support in Dublin, on the late shift where I covered both the French and English market. I was lucky enough to be exposed to issues happening on either side of the Atlantic, which helped me develop in my role by gaining a good understanding of the different DocuSign offerings. In August 2019 I was promoted to Tier III.
As a naturally curious person, I like understanding systems, figuring out how they work, and retaining knowledge. Finding out the root cause for an issue, isolating it down, and eventually figuring out a workaround or a resolution is a process that keeps me entertained and fulfilled. For this reason, working in support is something that suits me very well.
What do you like most about DocuSign?
- We're helping businesses and people to move away from relying on paper-based process, which is huge for the environment.
If you were stuck on an island what three things would you bring?
- A knife, fish line and hook, lots of paracord.
In what city were you born?
- I was born in Paris, the most beautiful city in the world. However, I enjoy living in Dublin more now, mainly because I can be on the beach or in the mountains with a 45 minutes bus ride, which is not possible in Paris. I also have a garden where I live, which I enjoy immensely - this would not be possible at all in Paris.