Meet Our Team


Our goal is to provide you with the best quality customer support available. Everything we do is geared towards helping you enjoy using DocuSign.

We provide a high standard of expert advice and technical support no matter how big or small your business.


Locations


We are located all over the world so we're ready to assist you no matter where you are.


Customer Support Kudos


Here are some of the things our customers have to say about us.


“Jon was very nice, professional and listened. What I liked the best was he told me he would call me back when the issue was resolved and he did! Jon is a true asset to your DocuSign team!”

“Cassandra was patient, persistent, easy to understand, and helped me resolve my problem with logos very quickly.”

"Oscar was very knowledge and patient when dealing with my issue. Additionally, he was professional and polite."

“Amy was very patient with me as I am brand new to DocuSign – she knew the answers to every question I had and was so nice to deal with. An outstanding representative of your company.”

Customer Support Agent of the Quarter


All our people are great, but each quarter we like to highlight one person that has done a fabulous job!


Emmett


Emmett’s dedication to customers and the company is admirable. He is the perfect professional and Customer Support role model.

Here is just a sample of direct quotes from some of our customers:

“This was a tricky issue but Emmett was great at helping us resolve it in the end!”
 
“Quick and responsive. I cannot ask for anything more.”
 
“Thanks Emmett, I’m extremely satisfied with your prompt & efficient support.”

Here is a message from Emmett himself:
My name is Emmett and I’m a Dublin based Support Engineer for the DocuSign Signature Appliance. I started in November 2015 as the sole Signature Appliance Support Engineer in the Dublin Office. Since then, I’ve been working very closely with the Signature Appliance Support Engineers in Tel Aviv.
 
As an individual that thrives on opportunities to expand my technical knowledge, I feel DocuSign certainly is the place to be. The range of products and services I get the opportunity to work with on a regular basis is simply amazing. The products we offer not only make a difference, but make a significant difference! This makes the commute to work so much easier.
 
The best thing about working for DocuSign has been the individuals I’ve been working with. The level of support I’ve been given by my colleagues has been incredible. As a new employee in a new role, it was amazing to know that help was never too far away.
 
Overall, I feel very lucky to come to work every day to do something I love, work with great people and fantastic customers on next generation products. When you’re happy, it’s easy to provide a great customer experience!
 
If I were to pick one quote that inspires me, it would be the following;
"There are no secrets to success. It’s the result of preparation, hard work, and learning from failure."