Meet Our Team


Our goal is to provide you with the best quality customer support available. Everything we do is geared towards helping you enjoy using DocuSign.

We provide a high standard of expert advice and technical support no matter how big or small your business.


Locations


We are located all over the world so we're ready to assist you no matter where you are.


Customer Support Kudos


Here are some of the things our customers have to say about us.


“Jon was very nice, professional and listened. What I liked the best was he told me he would call me back when the issue was resolved and he did! Jon is a true asset to your DocuSign team!”

“Cassandra was patient, persistent, easy to understand, and helped me resolve my problem with logos very quickly.”

"Oscar was very knowledge and patient when dealing with my issue. Additionally, he was professional and polite."

“Amy was very patient with me as I am brand new to DocuSign – she knew the answers to every question I had and was so nice to deal with. An outstanding representative of your company.”

Customer Support Agent of the Quarter


All our people are great, but each quarter we like to highlight one person that has done a fabulous job!


Bruno


He really makes a difference! Bruno is intelligent, helpful, efficient and focused on our customers.  He is a great problem solver, hungry for knowledge and is always available to share what he knows with others.

Here is just a sample of direct quotes from some of our customers:

"Very polite and helpful, he resolved the issue excellently.”

"When he was supporting us, Bruno proved capable and determined to solve our problem. He engaged and successfully completed the task."

"Attentive support, efficient and he demonstrated confidence and knowledge."

Here is a heartfelt message from Bruno himself:

Hi all! I'm Bruno and I started in February 2015 as a Tier I Representative in the Sao Paulo, Brazil office. In April 2016, I was promoted to Tier II Representative.

The most gratifying part of working in Customer Support is when I am able to solve customer issues. I always try to put myself in the customer’s place and I love when I can easily and quickly resolve their inquiries. Besides that, my knowledge is tested every day and my learning never stops.

For me, the best thing about working at DocuSign is the opportunity to interact with people from other countries, because before working here, I never had the experience.

I'm thankful to everyone that have helped me build my career and thankful also for this homage, it gives me strength and shows me that I'm on the right path!