Meet Our Team


Our goal is to provide you with the best quality customer support available. Everything we do is geared towards helping you enjoy using DocuSign.

We provide a high standard of expert advice and technical support no matter how big or small your business.


Locations


We are located all over the world so we're ready to assist you no matter where you are.


Customer Support Kudos


Here are some of the things our customers have to say about us.


“Jon was very nice, professional and listened. What I liked the best was he told me he would call me back when the issue was resolved and he did! Jon is a true asset to your DocuSign team!”

“Cassandra was patient, persistent, easy to understand, and helped me resolve my problem with logos very quickly.”

"Oscar was very knowledge and patient when dealing with my issue. Additionally, he was professional and polite."

“Amy was very patient with me as I am brand new to DocuSign – she knew the answers to every question I had and was so nice to deal with. An outstanding representative of your company.”

Customer Support Agent of the Quarter


All our people are great, but each quarter we like to highlight one person that has done a fabulous job!


Amy


Amy is focused on proactive customer support and her dedication to customers and the company is admirable. 

Here is just a sample of direct quotes from some of our customers:

“Amy was awesome. She knew what needed to be addressed and helped me to take care of it.”

“She was on top of the issue and was excellent in keeping me updated on the progress in fixing my problem.”

“Amy was amazing! So friendly and helpful.”

Here is a message from Amy herself:

I joined the DocuSign support team in April of 2015 where I have the pleasure of working with our customers to provide assistance with everything from sending the first envelope, to assisting with complex workflows. Now I work closely with our customers to create a customized transition plan to move their account from our Classic UI to the New Experience. 

The amazing part of working for DocuSign is not just the internal opportunities, three promotions in less than three years! But the real focus and care we have as a company for our customer’s understanding and adoption of the DocuSign UI and API. It is very satisfying to be able to dig into a customer paper process and fully automate it into a digital process. To perfect an existing digital work flow to increase successful transactions. Working at DocuSign happens to bring together some of my favorite things; people, efficiency, saving trees, and getting things done right the first time around. 

As Stan Lee says, “Everybody learns differently and everybody gets to a certain point from a different direction”.