Why is the DocuSign for Salesforce Connect login configured checkbox unchecking?

Possible Causes 

  • Has the configured user's password has been changed in Salesforce recently.
  • Check the Salesforce login history to see if there were any recent account locks on the Salesforce user's account.


  • Update the login information in the Connect settings in DocuSign.
  • If account is being locked on a regular basis determine what is causing the lock. Two common causes would be putting in an invalid password through the web browser or having an API integration to Salesforce that is trying to login using old credentials. In both of these cases the correct passwords will need to be used to prevent account locking issues.