Why is the date signed field displayed as Pacific Time Zone (PDT)?

Issue

Seeing a difference in the Date Signed on your envelope compared to what is in the History or Certificate of Completion. 

Cause

How the time zone and date/time format appears depends on what is being viewed, who is viewing the information, and the settings for the account.

Date Signed field: The time zone and date/time format information shown in Date fields and form data in the signing user interface and PDF documents depends on the signer:

  • If the signer has a DocuSign account, then the signer's time zone and the sender's date/time format settings are used for the information. If the sender’s account does not allow users to set their own date/time format, then the date/time format setting for the account is used. Note: By Default, all signer accounts are set to a default of PST for the time zone.
  • If the signer does not have a DocuSign account, then the sender's time zone and date/time format settings are used. If the sender’s account does not allow users to set their own time zones or date/time format, then the account settings are used.

Certificate of Completion: The sender's time zone and date/time format settings are used. If the sender’s account does not allow users to set their own time zone and date/time format, then the account time zone and date/time format settings are used.

Envelope History: When viewing History through the web console or signing user interface, the time zone and date/time format used depends on the viewer:
  • If the sender is viewing the History, the sender's time zone and date/time format settings are used. If the sender’s account does not allow users to set their own time zones or date/time format, then the account settings are used.
  • If the viewer has a DocuSign account that allows users to set their own time zone and date/time format, then the viewer's time zone and date/time format settings are used.
  • If the viewer has a DocuSign account that does not allow users to set their own time zone and date/time format, then the account time zone and date/time format settings are used.
  • If the viewer does not have a DocuSign account, then the sender's time zone and date/time format are used. If the sender’s account does not allow users to set their own time zones or date/time format, then the account settings are used.

Solution

As a sender there is not a way for you to control the Date Signed for your signers. Senders can advise signer to update their timezone preferences in their account under Signing Settings

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