Why is the date signed field displayed as Pacific Time Zone (PDT)?

Issue

Seeing a difference in the Date Signed on your envelope compared to what is in the Envelope History or Certificate of Completion. 

Cause

How the time zone and date/time format appears depends on what is being viewed, who is viewing the information, and the settings for the account.

Date Signed field: The time zone and date/time format information shown in Date fields and form data in the signing user interface and PDF documents depends on the signer:

  • If the signer has a DocuSign eSignature account, then the time zone that is set under "My Preferences > Regional Settings > Specify a time zone" on the signer's account is used. Note: By Default, all signer accounts are set to a default of PST for the time zone.
  • If the signer does not have a DocuSign eSignature account, then the time zone that is set under "My Preferences > Regional Settings > Specify a time zone" on the sender's account is used. If the sender’s account does not allow users to set their own time zones, then the time zone set under "Admin > Regional Settings > Default Time Zone for the account" is used.
  • Regardless of whether the signer does or does not have a DocuSign eSignature account, Date Signed fields will use the formatting defined in the sender's account under "Admin > Signing Settings > Document Formatting."

Certificate of Completion: The sender's account time zone and date/time format settings are used.

Envelope History: When viewing History through the web console or signing user interface, the time zone and date/time format used depends on the viewer:
  • If the sender is viewing the History, the sender's time zone and date/time format settings are used. If the sender’s account does not allow users to set their own time zones or date/time format, then the account settings are used.
  • If the viewer has a DocuSign eSignature account that allows users to set their own time zone and date/time format, then the viewer's time zone and date/time format settings are used.
  • If the viewer has a DocuSign eSignature account that does not allow users to set their own time zone and date/time format, then the account time zone and date/time format settings are used.
  • If the viewer does not have a DocuSign eSignature account, then the sender's time zone and date/time format are used. If the sender’s account does not allow users to set their own time zones or date/time format, then the account settings are used.

Match my computer's time zone: DocuSign eSignature offers an option under "My Preferences > Regional Settings" to "Match my computer's time zone" instead of selecting a specific time zone. This option only affects how dates and times are displayed within the DocuSign eSignature interface and does not affect Date Signed fields in envelopes. Users must manually select a time zone using the "Specify a time zone" option to modify the time zone used for Date Signed fields.
 

Solution

As a sender there is not a way for you to control the Date Signed for your signers. Senders can advise signer to update their timezone setting in their account under Signing Settings

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