Why am I being prompted to Select a User at login?

Answer:

You are seeing multiple accounts at login because you have more than one Docusign account set up with the same Email and Password.

Background:

DocuSign launched a new login experience. Our goal is to create a platform to ensure all identity features work consistently across all DocuSign applications.

If you have more than one DocuSign account with the same username/email and password, you will be prompted to choose the account that you would like to log into:


Account Switcher


 
Share
Was this content helpful? Vote content up Vote content down
Still need help?
Visit the Community
DocuSign customers ask and answer questions for each other.
Go To the Community
Contact Support
A customer service rep can help answer your questions.
Contact Support