Why am I being prompted to Select a User at login?

Answer:

You are seeing multiple accounts at login because you have more than one Docusign account set up with the same Email and Password.

Background:

DocuSign launched a new login experience. Our goal is to create a platform to ensure all identity features work consistently across all DocuSign applications.

If you have more than one DocuSign account with the same username/email and password, you will be prompted to choose the account that you would like to log into:


Account Switcher


 
Share
Was this content helpful?
Still need help?
Visit the Community
DocuSign customers ask and answer questions for each other.
Go To the Community
Contact Support
A customer service rep can help answer your questions.
Contact Support