What kinds of Recipient Authentication are available?

Recipient identity verification is an option you can set for individual recipients, requiring them to provide additional information to prove their identity. You can select one authentication method for any of the recipients for a document.

For DocuSign, the available authentication methods are:

  • Access Code: The recipient must enter a code that you provide them separately from your DocuSign communications.
  • Phone Authentication: This method requires the recipient provide a passcode received by either a phone call or SMS text message in order to view their documents. Learn more...
  • Knowledge-Based (KBA): This method requires the recipient to answer detailed questions about themselves, based on data available in public records (such as their current and former addresses).
  • ID Verification: The recipient must provide a government ID or European eID. Learn More

Note: Phone Authentication, KBA and ID verification incur a per use fee. See your account administrator or contact customer support for details.

Learn More

Recipient Authentication - DocuSign eSignature User Guide