What should I do if I receive a suspicious email?First and foremost, if you don’t recognize the sender of a DocuSign envelope and you are uncertain of the authenticity of an email, look for the unique security code at the bottom of the notification email. All DocuSign envelopes include a unique security code.
If you think that you have received a fraudulent email, please forward the email to firstname.lastname@example.org, then delete the email.
Please check out the DocuSign Trust Center for the most up-to-date information about personal security and review our whitepaper on phishing.
If there is a security code...
- Access your documents directly from www.docusign.com, click Access Documents then enter the unique security code.
If there is NO security code...
- DO NOT click on links or open attachments within the email. This is not a valid DocuSign email and it should be sent to our security team immediately at email@example.com
IMPORTANT: If you did click on a link and provided your DocuSign credentials, please be sure to change your password immediately to ensure the security of your account.
Again, please check out the DocuSign Trust Center for the most up-to-date information and review our whitepaper on phishing.