What should I do if I receive a suspicious email?

First and foremost, if you don’t recognize the sender of a DocuSign envelope and you are uncertain of the authenticity of an email, look for the unique security code at the bottom of the notification email. All DocuSign envelopes include a unique security code.

If there is a security code...
  • Access your documents directly from www.docusign.com, click Access Documents then enter the unique security code.

If there is NO security code...
  • DO NOT click on links or open attachments within the email. This is not a valid DocuSign email and it should be sent to our security team immediately at spam@docusign.com then delete the email.

IMPORTANT: If you did click on a link and provided your DocuSign credentials, please be sure to change your password immediately to ensure the security of your account. Please check out the DocuSign Trust Center for the most up-to-date information and review our technical paper on phishing.