What should I do if I receive a suspicious email?First and foremost, if you don’t recognize the sender of a DocuSign envelope and you are uncertain of the authenticity of an email, look for the unique security code at the bottom of the notification email. All DocuSign envelopes include a unique security code.
If there is a security code...
- Access your documents directly from www.docusign.com, click Access Documents then enter the unique security code.
If there is NO security code...
- DO NOT click on links or open attachments within the email. This is not a valid DocuSign email and it should be sent to our security team immediately at email@example.com then delete the email.
IMPORTANT: If you did click on a link and provided your DocuSign credentials, please be sure to change your password immediately to ensure the security of your account.
- How do I reset my password?
- Please update and run antivirus immediately to ensure the security of your system.