Two-Step Verification: Your account has been locked out due to too many attempts to send a security code

Two Step Verification Error - Too many attempts

Issue

When attempting to log in using Two-Step Verification, you receive the error, Your account has been locked out due to too many attempts to send a security code. Please try again later.

Solution

Note: DocuSign Support is not able to unlock users due to security reasons. There are two self-service options available:

Option #1: Wait a few hours before attempting to log in again. This may not work for all customers. If you continue to receive the error, you will need to use option #2.

Option #2: Switch to a different verification method. This means you will need to use a different email address or phone number than the one currently leading you to the error. Alternatively, you may use an Authenticator app for two-step verification.

a. Use your browser to go to the DocuSign login page: https://account.docusign.com
b. Enter your email address and password.
c. On the next screen, locate the link at the bottom which reads either, Try another way to send the code or Try another way to verify your identity
d. Click the link and follow resulting prompts to change your verification method.
 
For additional assistance, please consult the Two-Step Verification User Guide