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When attempting to log in using Two-Step Verification, you receive the error, Your account has been locked out due to too many attempts to send a security code. Please try again later.
Note: DocuSign Support is not able to unlock users due to security reasons. There are two self-service options available:
Option #1: Wait a few hours before attempting to log in again. This may not work for all customers. If you continue to receive the error, you will need to use option #2.
Option #2: Switch to a different verification method. This means you will need to use a different email address or phone number than the one currently leading you to the error. Alternatively, you may use an Authenticator app for two-step verification.