Subject Access Request

The General Data Protection Regulation (GDPR) aims to strengthen data protection for individuals within the EU, giving them greater say over what companies can do with the data that has been collected on them, and making data privacy rules as uniform as possible for businesses throughout the EU.

One of DocuSign's top priorities is the privacy and security of our customers' documents and data, and we are actively following the EU’s transition to the GDPR. Use the links below to find out how to use DocuSign capabilities to help you find and act on personal data to respond to data subject requests.

I have a DocuSign Account

View or update my identity profile
To manage your identity profile details, go to My Preferences > ACCOUNT > Personal Information.
For more information on managing your identity in DocuSign, see Manage Your Identity.

Change or update my account profile
Contact your DocuSign account administrator to make updates to your account profile.
For more information on your account profile, see Account Profile.

Download an envelope
I would like to download an envelope.
You can download or print an envelope and documents from the Manage page.

  1. Locate the envelope that you want to download.
  2. Select the envelope, and select download from the Details view.

For more information on downloading and printing an envelope, see Download or Print Documents.

Delete an envelope
You can delete an envelope from the Manage page.  For answers to the following questions, see Delete Envelopes.

For details on completely purging envelopes, see Purge Envelopes.

Note: If you are signing and you need to delete an envelope, contact the Sender that sent you the request for signature to mutually agree to delete the envelope.  

Delete an account
First, close or downgrade your account.
After you have closed or downgraded your account, you can request to delete your account using your name and email. 

I do not have a DocuSign Account

I would like to delete an envelope
Contact the Sender that sent you the request for signature to mutually agree to delete the envelope.

I would like to download an envelope
For details on how to download an envelope that you were sent to sign, see How do I Download and Print a document that I received?

I would like to unsubscribe from Marketing

Unsubscribe from DocuSign marketing messages
For further details on unsubscribing from DocuSign marketing messages, see the 'Your Choices' section of the privacy policy

I still need help

To start a data subject access request for any items not outlined 

  • Use the subject data request form to start a request
  • Or mail requests to: Privacy Team, 221 Main Street, Suite 1000, San Francisco, CA 94105, USA 

Want to learn more?