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Signature fields may appear as blank when signing with client version 9 and above
Product
DocuSign Signature Appliance Client Version 9.31 and WebApp version 9.301.Impact
This will impact your signature appearance when signing via Prepare & Sign and WebApp.Symptom
When signing a PDF using Prepare & Sign the signature appearance will appear as blank.When signing using WebApp, the signature appearance will be unusual, for example:
Reason
The issue is caused due to a bug in calculating the signature field dimensions when the local PC is using a Regional Format ('Culture Info') in which decimal numbers are being represented with a comma separator instead of a dot separator (e.g. 7,12 instead of 7.12). A full list of countries is published at the end of the article.Prepare & Sign Resolution
Currently, the workaround is to change the Windows Culture Info to one that is using a dot separator (i.e. English en-US). To change it, please go to Windows Control Panel > Region > Format > and select English (United States) or any other supported format.WebApp Resolution
To resolve this issue when using Web App, a change to IIS will need to be implemented.Under the site .Net Globalization > Change “Culture” and “UI Culture” to “English (United States) (en-US)” > perform IIS reset.
Countries where a comma "," is used as a decimal separator include:
- Albania
- Algeria
- Andorra
- Angola
- Argentina
- Armenia
- Austria
- Azerbaijan
- Belarus
- Belgium
- Bolivia
- Bosnia and Herzegovina
- Brazil
- Bulgaria
- Cameroon
- Canada
- Chile
- Colombia
- Costa Rica
- Croatia
- Cuba
- Czech Republic
- Denmark
- East Timor
- Ecuador
- Estonia
- Faroes
- Finland
- France
- Germany
- Georgia
- Greece
- Greenland
- Hungary
- Iceland
- Indonesia
- Italy
- Kazakhstan
- Kosovo
- Kyrgyzstan
- Latvia
- Lebanon
- Lithuania
- Luxembourg
- Macau
- Moldova
- Morocco
- Mozambique
- Namibia
- Netherlands
- North Macedonia
- Norway
- Paraguay
- Peru[37]
- Poland
- Portugal
- Romania
- Russia
- Serbia
- Slovakia
- Slovenia
- Somalia
- South Africa
- Spain
- Suriname
- Sweden
- Switzerland
- Tunisia
- Turkey
- Turkmenistan
- Ukraine
- Uruguay
- Uzbekistan
- Venezuela
- Vietnam
Thank you,
The DocuSign Signature Appliance Group at DocuSign support
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