Signature fields may appear as blank when signing with client version 9 and above
ProductDocuSign Signature Appliance Client Version 9.31 and WebApp version 9.301.
ImpactThis will impact your signature appearance when signing via Prepare & Sign and WebApp.
SymptomWhen signing a PDF using Prepare & Sign the signature appearance will appear as blank.
When signing using WebApp, the signature appearance will be unusual, for example:
ReasonThe issue is caused due to a bug in calculating the signature field dimensions when the local PC is using a Regional Format ('Culture Info') in which decimal numbers are being represented with a comma separator instead of a dot separator (e.g. 7,12 instead of 7.12). A full list of countries is published at the end of the article.
Prepare & Sign ResolutionCurrently, the workaround is to change the Windows Culture Info to one that is using a dot separator (i.e. English en-US). To change it, please go to Windows Control Panel > Region > Format > and select English (United States) or any other supported format.
WebApp ResolutionTo resolve this issue when using Web App, a change to IIS will need to be implemented.
Under the site .Net Globalization > Change “Culture” and “UI Culture” to “English (United States) (en-US)” > perform IIS reset.
Countries where a comma "," is used as a decimal separator include:
- Bosnia and Herzegovina
- Costa Rica
- Czech Republic
- East Timor
- North Macedonia
- South Africa
The DocuSign Signature Appliance Group at DocuSign support
Have an issue? To send us an email, please submit this form.